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07-29-2020

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Cannot see wifi from new router

2020-07-29, 21:07 PM

Hi,

 

I have a pretty old Lenovo Yoga 12 thinkpad (purchased in April 2015). It still works great and I would prefer not to change it right now.

I recently got a new router from xFinity and now I cannot see this wifi on my list of available wifis.

I tried calling tech support but they do not know what the problem is. 

My drivers are all up to date. My phone can see the wifi and connect to it but not my Lenovo :(

Also, I can see several of the neighbors' wifis but not mine. 

 

Is it possible that the router is too new compared to my laptop and even with drivers up to date, my Lenovo will never be able to see the wifi coming from this router?

 

PS: I can connect to the ethernet with this new router on my Lenovo and the connection is good. Just not wifi :(

 

Thanks!

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07-30-2020

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Re:Cannot see wifi from new router

2020-07-30, 7:25 AM

Reinstall wifi driver before that try to disable and enable the wifi card. Basic hardware and networking knowledge is needed for doing this.

John Abraham
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07-29-2020

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Re:Cannot see wifi from new router

2020-07-30, 19:34 PM
Hi John, Thanks for the tip. Are you suggesting that I open my laptop and remove/place back the wifi card? Then after that I should try to reinstall the wifi driver?
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08-22-2020

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Re:Cannot see wifi from new router

2020-08-22, 15:55 PM

I am having the same issue with my Yoga.  We just got a new xFinity router and my computer does not recognize it.  I have followed all the suggestions I found on line, including updating drivers, disabling and enabling my wifi card to no avail.  The router connects to every other device I have.  Any other suggestions?

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01-02-2010

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Re:Cannot see wifi from new router

2020-08-23, 15:38 PM

I am GUESSING that you have a wireless AC router.  I am not an expert, but it looks to me like the Thinkpad Yoga 12 was sold with either a wireless N card or a wireless AC card.  I would expect that the "N" card will not work.  The AC card is 00JT464


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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08-22-2020

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Re:Cannot see wifi from new router

2020-08-24, 20:46 PM

Hi,

 

I had the same problem and thought I tried everything.  I found this fix at the intel support forum and it worked.  Good luck.

 

In this case, please perform a clean install of the latest wireless drivers using the https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... following guide

 

Here are the latest 

https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

 Intel® PROSet/Wireless Software and Drivers for Windows® 10

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