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4 Posts

09-10-2014

London

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Keyboard randomly inserts numbers/letters whilst typing

2014-09-10, 11:45 AM

Hello

We have an issue where our users of the Lenovo Yoga type in Word or Excel.

Whilst typing a sentence users have reported a series of sevens (7777777777) appearing like that randomly throughout.  Sometimes random letters too.  This sequence does not stop until you press Enter. You have to constantly keep deleting and restarting a sentence. This happens when using an external USB keyboard and monitor.  Our Yogas do not have NUMLOCK function on the laptop itself.  Any help solving this mystery would be appreciated!

 

thank you

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3019 Posts

03-15-2014

Bangalore

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Re: Keyboard randomly inserts numbers/letters whilst typing

2014-09-11, 10:26 AM

Hi Redr,

 

Welcome to Lenovo Community!

 

As per the query we understood that you are facing the issue with mistyping the letters on your Lenovo Yoga.

 

  • Please let us know is the system is Lenovo ThinkPad Yoga or Lenovo Ideapad Yoga?
  • Check with booting the system into safe mode and check if the issue persists in that also.
  • Check with uninstalling all keyboard adapters from device manager.

Hope this helps!

 

Best regards,

Hemanth Kumar



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4 Posts

09-10-2014

London

15 Signins

132 Page Views

  • Posts: 4
  • Registered: ‎09-10-2014
  • Location: London
  • Views: 132
  • Message 3 of 6

Re: Keyboard randomly inserts numbers/letters whilst typing

2014-09-11, 11:06 AM

Hi Thanks for the reply

 

the model is: ThinkPad Yoga 20C0A0EUK

 

Is there a hotfix for this?

 

We are an organisation where upto 1000 users could be affected during our rollout...

 

thank you

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3019 Posts

03-15-2014

Bangalore

1126 Signins

57257 Page Views

  • Posts: 3019
  • Registered: ‎03-15-2014
  • Location: Bangalore
  • Views: 57257
  • Message 4 of 6

Re: Keyboard randomly inserts numbers/letters whilst typing

2014-09-11, 11:45 AM

Hi Redr,

 

Please check with installing Hotkey feature application from Lenovo support site, or else download and install ThinkVantage system update utility, it is an application which checks’s all the required drivers and application for your system.  

 

Below is the link to enter the downloads page and download latest application accordingly, please click on "Search by Machine Type Mode" then enter the MTM no. select the exact model.

http://support.lenovo.com/en_US/downloads/default.page#

 

Hope this helps!

 

Best regards,

Hemanth Kumar



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4 Posts

09-10-2014

London

15 Signins

132 Page Views

  • Posts: 4
  • Registered: ‎09-10-2014
  • Location: London
  • Views: 132
  • Message 5 of 6

Re: Keyboard randomly inserts numbers/letters whilst typing

2014-10-08, 14:51 PM

no luck.

Is there anything else?

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3019 Posts

03-15-2014

Bangalore

1126 Signins

57257 Page Views

  • Posts: 3019
  • Registered: ‎03-15-2014
  • Location: Bangalore
  • Views: 57257
  • Message 6 of 6

Re: Keyboard randomly inserts numbers/letters whilst typing

2014-10-09, 9:05 AM

Hi Redr,

 

  • Please check if there is any foreign partials stuck to the keyboard keys, and also check with cleaning with keyboard with vacuum cleaner with low pressure.
  • Are you getting any stuck key error while booting to windows?
  • Have you checked with external keyboard?
  • Boot the system from Linux live bootable disc and check if the issue still persists?
  • If the issue still persists then it could be an hardware issue, you have to get it checked with authorized service center.

Hope this helps.

 

Best regards,

Hemanth Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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