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6 Posts

04-25-2021

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Lenovo Yoga 260 touch screen stopped working

2021-04-25, 4:15 AM

Hi,

The touch screen on my Yoga 260 was working fine and with whatever updates between Windows and Lenovo, it stopped working.  When I try to update firmware for Wacom device - it says it is not found.  Also in Windows Tablet mode, it says the device has no touch screen.  This happened all of a sudden.  Any help would be much appreciated!!

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3217 Posts

01-08-2021

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Re:Lenovo Yoga 260 touch screen stopped working

2021-04-26, 18:17 PM

Hello madhu5855,

 


Welcome to Lenovo Community

 

Have you tried to do System restore on the machine?

You may also try this link:
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-yoga-260/downloads/ds113201

Update us how it goes

 


Regards, 
Lorenzo_Lenovo



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6 Posts

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Re:Lenovo Yoga 260 touch screen stopped working

2021-04-26, 19:59 PM

I tried installing the firmware - installer says target device not found.  Lenovo diagnostics has no checks for Wacom device even :-(.

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3217 Posts

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Re:Lenovo Yoga 260 touch screen stopped working

2021-04-28, 18:15 PM

How was it in system restore?
There is also another option in advance boot that you can uninstall previous update just in case you don’t have a viable restore points.
https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617


 
 
Regards, 
Lorenzo_Lenovo



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6 Posts

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Re:Lenovo Yoga 260 touch screen stopped working

2021-05-21, 16:19 PM

All you have to do is https://us.wacom.com/en/feeldriver/ install this driver.  Please host it on your updater/troubleshooter.  Wacom folks helped me out on a chat.

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Re:Lenovo Yoga 260 touch screen stopped working

2021-05-21, 16:20 PM

Bad suggestion

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6 Posts

04-25-2021

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Re:Lenovo Yoga 260 touch screen stopped working

2021-05-21, 16:24 PM
Your request (859957) has been updated. madhukar tallam May 20, 2021, 1:37 PM PDT (08:23:55 PM) *** madhukar tallam joined the chat *** (08:23:55 PM) madhukar tallam: my touch screen stopped working on my Yoga 260 (08:24:15 PM) madhukar tallam: I installed wacom package and it says no device found (08:25:08 PM) madhukar tallam: Hi (08:25:12 PM) madhukar tallam: Luis (08:25:35 PM) Luis S.: Thank you for contacting Wacom customer support. My name is Luis and I will be glad to assist you today. (08:25:43 PM) madhukar tallam: thanks Luis (08:25:53 PM) madhukar tallam: my touchscreen on my Yoga 260 stopped working (08:26:02 PM) madhukar tallam: I installed the wacom windows 10 software (08:26:18 PM) madhukar tallam: and in the app it says no devices under my devices (08:26:26 PM) madhukar tallam: can you please help (08:26:52 PM) Luis S.: Hello. I am sorry to hear that you are having this problem. What is the name or model of the Wacom device that you are using? (08:27:03 PM) madhukar tallam: Lenovo Thinkpad Yoga 260 (08:27:28 PM) Luis S.: This (08:27:47 PM) Luis S.: This product is from Lenovo not from Wacom. (08:27:58 PM) madhukar tallam: but it has a wacom chip (08:28:03 PM) madhukar tallam: to support multi-touch (08:29:30 PM) Luis S.: I see, in this case you will need to contact Lenovo support because even if the product uses Wacom technology only they have the details required to help resolve the problem with the computer. (08:29:41 PM) madhukar tallam: see post 6 here https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga-and-Twist-Laptops/Missing-touchscreen-drivers-for-Yoga-260-4-hours-on-the-phone-with-Lenovo-so-far/m-p/3987291?page=1#5326314 (08:30:21 PM) Luis S.: Sorry I am unable to open that page due to website restrictions, you can send me a screen shot if possible. (08:31:01 PM) madhukar tallam: this is post 6 (08:31:02 PM) madhukar tallam: Re: Missing touchscreen drivers for Yoga 260 - 4 hours on the phone with Lenovo so far 2018-02-26, 21:11 PM I fixed the problem myself. I found the missing drivers on the Wacom site. They were listed as Bamboo Ink. After loading them all of the missing HDI drivers appeared in device manager. https://www.wacom.com/en/support/product-support/drivers Disappointed that Lenovo couldn't tell me where the missing drivers for their product could be located but I'm glad it is resolved. (08:31:25 PM) madhukar tallam: where can I get Bamboo ink? (08:31:37 PM) madhukar tallam: Lenovo is terrible support (08:32:14 PM) Luis S.: You can download the Bamboo Ink driver from this page. https://us.wacom.com/en/feeldriver/ (08:32:15 PM) madhukar tallam: I will be very grateful if you can help (08:32:24 PM) madhukar tallam: thanks let me try please (08:32:58 PM) Luis S.: Sure, let me know the result. (08:33:18 PM) madhukar tallam: Installing (08:34:11 PM) madhukar tallam: Amazing - it worked (08:34:28 PM) madhukar tallam: I see touch screen in device manager now (08:34:36 PM) Luis S.: Great! I am really glad to hear that. (08:34:39 PM) madhukar tallam: Wow!!! You are my hero!!! (08:34:52 PM) madhukar tallam: touch works too! (08:35:15 PM) madhukar tallam: Can you guys please let Lenovo know? (08:35:21 PM) Luis S.: Good to know that in case other Lenovo customers need the driver. (08:35:38 PM) madhukar tallam: Thanks Luis - God bless and stay healthy! (08:35:44 PM) Luis S.: You are welcome. At this moment do you have any other question or is there anything else that I can assist you with? (08:37:01 PM) madhukar tallam: no - again, thanks a million!!!! (08:37:07 PM) madhukar tallam: send me a survey link please (08:37:20 PM) madhukar tallam: Happy to provide feedback (08:37:32 PM) Luis S.: Thank you for contacting Wacom. I hope you have a nice day and we would really appreciate if you can take a minute of your time to respond 2 questions about my service in the following survey. (08:37:41 PM) *** madhukar tallam left the chat *** To add additional comments, reply to this email.
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3217 Posts

01-08-2021

Philippines

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  • Posts: 3217
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  • Message 8 of 8

Re:Lenovo Yoga 260 touch screen stopped working

2021-05-26, 16:20 PM

Good to know this has worked for you.
You may mark the reply that you think have helped you so other may try it likewise as alternative as Windows would keep it updates rolling in.

Thank you for sharing it here.

 


Regards, 
Lorenzo_Lenovo



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