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7 Posts

11-11-2013

Norge

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ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2013-11-15, 12:51 PM

Hi, afer upgrading to Win 8.1 I can't use FP for Windows login.

Lenovo FP manager report "fingerprint sensor is not detected..." 

FP seems fine i device manager.

 

Found a new driver yesterday, 4.5.240.0, for the Validity FP sensor. Have removed Lenovo FP software and reinstall etc. 

The new driver includes only driver. 

After removing all and installing, only the new driver Fingerprint option for sign in appears in account options, but “Add” is greyed out.

 

Any ideas any one?

/K

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7 Posts

11-11-2013

Norge

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Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-01-13, 16:52 PM
Anybody got FP working S440/W81 ?
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5 Posts

03-03-2014

Ricany

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Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-03-03, 20:59 PM

Hi, the same problem. After upgrade to W8.1 it maybe worked yet for few minutes, but after that it stopped working and drivers reinstalation did not help. I also upgraded bios so I am not sure what it caused.

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2 Posts

07-24-2014

Czech rep.

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Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-07-24, 20:10 PM

Hi,

new S440, Win 8.1. I added finger directly in Windows setting, than remove and from this moment, "Add" is still gray... I've installed Lenovo Solution center, upgrade bios, install fingerprint software 6.0.0...choose finger, and than Error message from Fingerprint Software:  E7210005"Cannot enroll user", E7210005 Cannot update passport, E7210005 Cannot find fingerprint sensor device.

 

What can I should do?

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7251 Posts

10-29-2009

United States of America

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Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-07-25, 13:13 PM

Bezier,

 

The fingerprint software you have installed (ThinkVantage Fingerprint Software) is not for your system.  You should uninstall it.

 

For S440 on Windows 8.1, the fingerprint driver comes from Windows Update.  So run Windows Update and make sure to select and download the fingerprint driver if you haven't done so already.

 

To enroll fingerprints on your system, you have to go into PC Settings in Accounts -> Sign-in Options

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5 Posts

03-03-2014

Ricany

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Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-07-28, 6:44 AM

Hi Bezier,

 

Unfortunately this did not help me.

I uninstalled ThinkVantage FP soft, run windows update, restarted windows, went to Sign-in option, but the button for fingerprint was grey. So tried to uninstall the FP driver, restarted, let the windows install the driver from internet, but still grey. 

Any idea?

 

Thanks a lot.

 

Radek

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5 Posts

03-03-2014

Ricany

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Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-07-28, 6:46 AM

Sorry I meaned hi someothergay, not Bezier :) 

But good luck Bezier with this.

 

Radek

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2 Posts

07-24-2014

Czech rep.

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Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-07-28, 9:46 AM

Hi Lenovo and manaser,

I do the same steps as manaser...button is still gray.

 

Lenovo-Problem.jpg

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7251 Posts

10-29-2009

United States of America

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  • Message 9 of 18

Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-07-28, 13:10 PM

Do you have a Windows password configured?  Because these buttons will be grey until you set a password.

I am testing S440 with Windows 8.1 here, and I don't see this problem.

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5 Posts

03-03-2014

Ricany

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  • Message 10 of 18

Re: ThinkPad S440 Finger print reader not working after upg. to Windows 8.1

2014-07-28, 17:17 PM

Hi,

 

Yes I do have a windows password configured. I think it is mandatory and can not be disabled. Am I wrong?

 

Thank you.

 

Regards,

Radek

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