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8 Posts

10-23-2015

Australia

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ThinkPad Yoga warranty when serial faded + won't turn on

2015-10-23, 6:18 AM

My ThinkPad Yoga recently decided to not turn on. For a while, I would press the power button and be treated to a black screen and two short beeps, after which it would power off. Now it seems I sometimes get no beeps, sometimes one, but always a black screen.

 

I'm not sure whether my ThinkPad is still covered under warranty. I have thrown out the original box, and cannot find my warranty documentation. To make matters worse, the serial number on the back of the ThinkPad has completely faded to a white sticker.

 

How can I check the warranty status of my ThinkPad?

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4308 Posts

11-18-2012

United States of America

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Re: ThinkPad Yoga warranty when serial faded + won't turn on

2015-10-23, 16:19 PM

Sorry about..... I caught my error after I hit the Post button and tried to do an edit before you replied, but you beat me to it. :smileysad:

 

Unfortunately I do not know of any other way to retrieve it.  If you purchased the computer from a retailer you might check to see if they still have a record of the purchase.  If you purchased it from an on-line retailer you might still be able to retrieve your original invoice on-line.  If you purchased it from Lenovo you could try giving Lenovo Sales a call to see if they will assist. you. 

 

 

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4308 Posts

11-18-2012

United States of America

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Re: ThinkPad Yoga warranty when serial faded + won't turn on

2015-10-23, 16:09 PM

Welcome to the Lenovo Community !

 

Sorry to hear of your problems.

 

The Thinkpad beep code of two short beeps and a blank screen would be indication of a bad motherboard or memory module.

 

The Serial Number can also be found by going into the BIOS Setup.  It will be listed on the first screen.

 

You can manually check your warranty using the link below.......

 

http://support.lenovo.com/hk/en/warrantylookup

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8 Posts

10-23-2015

Australia

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Re: ThinkPad Yoga warranty when serial faded + won't turn on

2015-10-23, 16:11 PM
Thanks for the reply Majestic.

However, as I mentioned, I cannot turn the ThinkPad on. So I can't check the serial number through BIOS.

Is there another way? The sticker on the back is faded.
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4308 Posts

11-18-2012

United States of America

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  • Message 4 of 6

Re: ThinkPad Yoga warranty when serial faded + won't turn on

2015-10-23, 16:19 PM

Sorry about..... I caught my error after I hit the Post button and tried to do an edit before you replied, but you beat me to it. :smileysad:

 

Unfortunately I do not know of any other way to retrieve it.  If you purchased the computer from a retailer you might check to see if they still have a record of the purchase.  If you purchased it from an on-line retailer you might still be able to retrieve your original invoice on-line.  If you purchased it from Lenovo you could try giving Lenovo Sales a call to see if they will assist. you. 

 

 

0 person found this solution to be helpful.

This helped me too

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8 Posts

10-23-2015

Australia

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Re: ThinkPad Yoga warranty when serial faded + won't turn on

2015-10-23, 17:44 PM
Thanks Majestic, I feared that would be the case!

Time to hunt extra hard for that documentation, I guess.
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109 Posts

08-16-2015

Norway

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Re: ThinkPad Yoga warranty when serial faded + won't turn on

2015-10-28, 13:20 PM
Any luck yet?
Have a good day.
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