Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

ThinkPad NotebooksThinkPad: S Series, ThinkPad Yoga and Twist Laptops
All Forum Topics
Options

17 Posts

02-21-2016

Canada

34 Signins

355 Page Views

  • Posts: 17
  • Registered: ‎02-21-2016
  • Location: Canada
  • Views: 355
  • Message 1 of 1

Yoga 260 build quality issues – too many parts for on-site repair?

2017-01-11, 20:55 PM

@Amy_Lenovo, @Mark_Lenovo: My Yoga 260 has developed a number of build quality issues after less than 1 year of ownership (see below).

 

I had purchased an on-site NBD upgrade with ADP, but support tells me company policy is that if a service tech needs to repair more than one part, the device has to go into the depot. Seems a little nuts that we’d be penalized for Lenovo’s poor QC in that way. I can’t be without this unit for a week.

 

Has anyone a) heard of this one-part policy for on-site service before, or b) had any luck getting Lenovo to service multiple parts on-site? Thanks!

 

 

My unit is suffering from the following:

 

-Screen bezel has cracked around hinge (identical to issues described here: https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Thinkpad-Yoga-14-cracking-around-hinges/td-p/2084852)

 

-Body has cracked above pen silo (described at www.notebookcheck.net/Lenovo-ThinkPad-Yoga-260-20FD001XGE-Convertible-Review.158707.0.html, https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Yoga-260-cracked-at-pen-slide-in/m-p/3353533/highlight/true#M14157)

 

-Hinge cover is completely loosened and clacks around (2 reports at https://www.reddit.com/r/thinkpad/comments/4qxkqf/i_know_people_say_that_the_yoga_260_has_a/)

 

-A couple of my keyboard keys are mushy, and my fan is very high-pitched… I can see through the fan vent that the fan assembly foam is “scrunched up” and not laying flat.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms