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  • Posts: 17
  • Registered: ‎02-21-2016
  • Location: Canada
  • Views: 355
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Yoga 260 build quality issues – too many parts for on-site repair?

2017-01-11, 20:55 PM

@Amy_Lenovo, @Mark_Lenovo: My Yoga 260 has developed a number of build quality issues after less than 1 year of ownership (see below).


I had purchased an on-site NBD upgrade with ADP, but support tells me company policy is that if a service tech needs to repair more than one part, the device has to go into the depot. Seems a little nuts that we’d be penalized for Lenovo’s poor QC in that way. I can’t be without this unit for a week.


Has anyone a) heard of this one-part policy for on-site service before, or b) had any luck getting Lenovo to service multiple parts on-site? Thanks!



My unit is suffering from the following:


-Screen bezel has cracked around hinge (identical to issues described here: https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Thinkpad-Yoga-14-cracking-around-hinges/td-p/2084852)


-Body has cracked above pen silo (described at www.notebookcheck.net/Lenovo-ThinkPad-Yoga-260-20FD001XGE-Convertible-Review.158707.0.html, https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Yoga-260-cracked-at-pen-slide-in/m-p/3353533/highlight/true#M14157)


-Hinge cover is completely loosened and clacks around (2 reports at https://www.reddit.com/r/thinkpad/comments/4qxkqf/i_know_people_say_that_the_yoga_260_has_a/)


-A couple of my keyboard keys are mushy, and my fan is very high-pitched… I can see through the fan vent that the fan assembly foam is “scrunched up” and not laying flat.

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