04-01-2014 12:00 PM - edited 04-01-2014 12:16 PM
After about 18 months of use, I am repeadedly receiving the following errors on my Thinkpad Twist S230U (Model #3347CTO):
2100: Detection error on HDD0 (Main HDD)
Press Esc to continue.
Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (0% complete)
If you'd like to know more you can search online later for this error: CRITICAL_PROCESS_DIED
(Windows 8 BSOD when I am in Windows)
I am periodically able to login, so on my last login I did a complete refresh ran all the disk utility options, and did a complete refresh. I just finished installing the 150 or so updates, did another run through the disk utility applications, and it is still doing it.
Any thoughts? I'm worried that it will get to the point where it won't startup again (and it is a huge pain when I am working and it goes BSOD on me). There was nothing installed or any physical shock to the machine that would have led to this happening when it did.
04-07-2014 02:46 AM
Welcome to Lenovo Community!
I’m sorry to hear that you are facing the issue with HDD drive on ThinkPad Twist S230u.
I suggest you to check with Lenovo diagnose tool, through which we can identify the exact error from that.
Below is the link to enter the downloads page and install Diagnose application and check accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
Hope this helps. Do post back if issue persists!
04-12-2014 09:05 AM
I had some trouble booting up the computer, but when I finally was able to get it running, I ran the diagnostic tool (as well as the windows diagnostic tool), and no errors were detected. Any follow-up recommendations?
04-13-2014 10:54 PM
Thank you for replying, I apologize for the delay in reply.
If the system is running I suggest you to take all the personal DATA backed up, as the issue might be with the hardware. Replacing the HDD is better option.
I suggest you to contact our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Hope this helps!
08-14-2014 07:02 PM - edited 08-14-2014 07:05 PM
This isn't a how to, it's just how i figured out and fixed 2 twist systems suffereing from the same exact issues.
So this issue plagued me for weeks with a customers system and it turns out it's a manufacturing defect in the L connector board that connects the board to the hdd, The connector that attaches it to the motherboard actually is a stress joint and with day to day use will break eventually. This usually leaves the machine sometime firing and sometimes saying hdd 0 missing. So i found that when turning on the unit if i pushed hard on the sloped plastic just below the prt scrn and ctrl key on the right, thats the angled plastic, the machine would fire on occasion. So i dissasembled the out of warranty unit and took a look and low and behold the connector that joins the hdd sub board (L board w/ sata connector on it) on the motherboard side had become partially detached (bottom right of mobo) I think the connector is a 10 pin connector if memory serves me right. The machine had to be fully dissassembled and should be done by a professional. So i carefully removed the hdd and its connector board after getting all the way down to the motherboard used some heat reflective material to cover off the upper part of the board, and fluxed the connector, used a relow gun to reflow to about 380c degrees until the solder reflowed and bobs your uncle it worked, twice none the less.
In short this is a technical fix and will probably break eventually because of bad system design, i reinforced the connector with a plastic strip just above it to keep it taught when the case was screwed back closed. But in short when lenovo takes your laptop and replaces the motherboard for the hdd 0 missing, it's usually just the connector that is damaged.
08-18-2014 03:12 AM
Welcome to Lenovo Community!
Thank you for your assistance on the issue, this will help other user in resolving the issue. Please feel free to post in Lenovo Community Forums if you have any further queries!
09-15-2014 11:04 PM - last edited on 09-15-2014 11:16 PM by NateS
since march i have been attacked by many BSOD on my lenovo periodically, but last week it just freezes every 3-4 min after startup. sometimes it says error 2100 hdd0 and sometimes not
I googled and find out that there are many issues with this model and specifically with this topic because of a hardware massive problem.
the thing is that on june, even when it started with this errors before, my one year warranty expired.
I have read that many had tried this solution (see the first post and the answer above, i have EXACTLY the same issue)
i dont have the tech skills to do that and honestly i dont think its an option, i buyed a laptop and it only lasted one year because of a bad connector issue on this model.
is there any way lenovo can help me out with this since its a major failure?
are there any possibilities of a warranty exception or a tech repair?
to be more honest, im a college student that pays for my stuff... and this is one of my tools to study...
Can someone give me a hand of what to do please? cant afford a new one right now
Moderator comment: Post merged in. Subject edited. Unneeded link removed.
10-15-2015 12:45 PM
This is not limited to the twist - the same issue exists on Thinkpad Yoga 12 (or Machine Type 20CD). There is a definite flaw in the lack of support in the system case that puts pressure on this point. In discussing with collegues at UNC Chapel Hill - a Lenovo Certified Repair Depot - they noted that they get a ton of Thinkpad Yogas in with HDD not detected and Lenovo's more official fix is to replace the HDD caddy with one that seems to move the stress point but note they do this WITHOUT replacing your already cracked solder jointed connectors.....
Come on Lenovo !! - people pay good money for the Think line products and expect enterprise quality ..... Not to be stranded a year out with a bad system board.... I was told this is so common at the Depot they were surprised there is not a Lenovo Recall on this issue....