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South Carolina

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  • Posts: 1
  • Registered: ‎04-01-2015
  • Location: South Carolina
  • Views: 13
  • Message 1 of 3

Adobe Connect camera freezing

2015-04-01, 14:57 PM

My webcam freezes after a few minutes in a meeting.  If I turn off the camera and turn it back on, it just appears black.  The only way to get the webcam to work again is by exiting and rejoining the meeting.  I did a clean reinstall on my computer and Adobe Connect and my webcam worked until my computer upgraded to Windows 8.1. 

Hardware, Software, desktop configuration:

-   Notebook: Lenovo Yoga 13
-   Operating System: Windows 8.1, 64bit
-   Webcam:1.0M 720p HD integrated webcam
-   Browser: Firefox 36.0.4
-   Adobe Connect Add-in Version: WIN 11.9.972.8
-   Adobe Connect: 9.4.1

I have been working with tech support at my program for the past few months, but we haven't been able to figure out the problem.

If anyone has any suggestions, I would really appreciate i


1 Posts


Bloomington, Indiana

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  • Posts: 1
  • Registered: ‎04-20-2015
  • Location: Bloomington, Indiana
  • Views: 9
  • Message 2 of 3

Re: Adobe Connect camera freezing

2015-04-20, 17:15 PM

We see this freezing camera issue too. We believe it is related to the other Windows 8.1 issues with Adobe Connect. Here's a forum thread discussing Windows 8.1 issues; http://www.connectusers.com/forums/topic/10006/recording-issues-with-connect-922-and-windows-81/


Adobe has suggested the Windows 8.1 issues would be fixed in 9.3 and 9.4 but they weren't. They are now telling us it will be fixed in Connect version 9.5, due out later this year.


1 Posts



1 Signins

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  • Posts: 1
  • Registered: ‎11-03-2016
  • Location: DK
  • Views: 12
  • Message 3 of 3

Re: Adobe Connect camera freezing

2016-11-03, 11:32 AM

Same problem even with Adobe Connect version 9.5.3. Unfortunately I have no solution apart from check-out -> check-in.

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