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Bluetooth mouse drops connectivity - have to pair every day

2017-08-04, 4:18 AM

I got a new Thinkpad Bluetooth Mouse with my Thinkpad Yoga 370 and although I love the machine, the bluetooth isn't that great. I have to pair the mouse to use it everyday.  After an hour or two of inactivity the mouse disconnects and I have to re-pair it.   Anyone have a solution for this?  Is this just Windows 10 behavior or something I'm missing in a setting on the machine?

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2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-08-04, 7:05 AM

Some things to try.

 

Note:  Make sure to write down what changes you do make, so if needed you can set them back to the defaults if the steps below to not resolve your problem.

 

Set the Bluetooth Support Service from Manual (Trigger Start) to Automatic (trigger start) using the Services MMC applet

  • Right-click on Start, select Run and type:  services.msc    and press Enter
  • Right-click on Bluetooth Support Service  and select Properties
  • Using the Startup type pulldown menu, change the Startup type to Automatic
  • Select Apply

 

If it still is not working properly, try the following.

 

Disable power management for your bluetooth mouse

  • Right-click on Start and select Device Manager
  • Locate your Lenovo Bluetooth Mouse (sorry I do not have that mouse, so I do not have the exact name by which it will be listed), right click on it and select Properties.
  • De-select the option to "Allow the computer to turn off this device to save power"   
  • Click OK

Good luck,

 

 

 

 

 

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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-08-04, 11:49 AM
Thank you I've changed both of those settings, we'll see what results we get.
2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-08-04, 14:06 PM
This seems to have worked, I stepped away from the computer for 30 minutes or so and the mouse was still working when I returned. Thank you for the help!
2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-08-07, 13:24 PM

Not so fast.  What is the deal with Bluetooth and Windows?  My OSX and iOS devices 'just worked' perfectly, every time.  This machine drops its connection to any Bluetooth device all day everyday, this morning I just gave up pairing headphones on the train after trying 20 times including 2 full reboots.  **bleep**, is this as good as it gets?  No wonder I spent a decade using Apple products, and happily so.  No amount a screwing around got a simple pair of Bluetooth headphones to pair. Gave up, paired them to my iPhone and cursed all the way to work.  Not fixed.

2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-08-07, 13:26 PM

Moderator please unflagging this post as 'fixed'.

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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-08-08, 3:38 AM

wrote:

Moderator please unflagging this post as 'fixed'.


 

As this is your thread, you should be able to unmark it.

- Go to the post marked as the solution.

- Click the 'Options' dropdown on the right side of the post.

- Select 'Not the Solution' from the menu.

 

Please post back if you have difficulty.

 

Regards.


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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-09-08, 7:00 AM

wrote:

Not so fast.  What is the deal with Bluetooth and Windows?  My OSX and iOS devices 'just worked' perfectly, every time.  This machine drops its connection to any Bluetooth device all day everyday, this morning I just gave up pairing headphones on the train after trying 20 times including 2 full reboots.  **bleep**, is this as good as it gets?  No wonder I spent a decade using Apple products, and happily so.  No amount a screwing around got a simple pair of Bluetooth headphones to pair. Gave up, paired them to my iPhone and cursed all the way to work.  Not fixed.


For further diagnosis would it be possible for you to please post your installed driver versions for WLAN and bluetooth respectively and then when you have time please try the following procedure and let us know your observations.

 

Configure the WiFi Preferred Band to 2.4 GHz . But, please do not connect to a 2.4 GHz WLAN yet.
Pair your bluetooth device (mouse, keyboard, or headset) and make sure that the device is functioning as expected.
Connect WiFi to a 2.4 GHz access point and observe whether or not the Bluetooth device stops functioning afterwards.
If so turn off bluetooth and turn it back on again to allow devices to reconnect.

Thanks in advance

 

Andy

 

English Community Administrator
Lenovo eServices

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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-09-12, 19:29 PM
Thank you. I'd love to give this a try, but my three week old machine (at the time) has been at depot repair for a keyboard that fell apart and a bad LCD since 8/18. (26 Days, sitting on parts hold, which is I think longer than it took to build the thing.) So I guess I'll give this a try when I get the machine back.
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Re: Bluetooth mouse drops connectivity - have to pair every day

2017-09-22, 12:34 PM

Just as a follow up for information, a new BIOS has been released which includes an "important" fix for BT mouse and keyboard disconnection issues.

 

https://pcsupport.lenovo.com/sk/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-yoga-370/downloads/ds120881

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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