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akolev
Paper Tape
Posts: 2
Registered: ‎05-03-2014
Location: Bulgaria
Views: 9,875
Message 1 of 8

Does the following void the warranty?

Hello, asking about a ThinkPad Yoga bought in EU.

 

- Does removing the sticker with serial number on the back (base cover) void the warranty?

 

Mine started to peel off and I want to remove it,

 

- Does succesfully changing the HDD by the customer somehow might void the warranty in the future?

 

I upgraded it already and now wondering whether to keep the old HDD to be able to return things in "initial condition" if need arises.

 

Please advise.

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 9,837
Message 2 of 8

Re: Does the following void the warranty?

Hi Akolev,

 

Welcome to Lenovo Community!

 

We understood that your query is about Warranty on ThinkPad Yoga.

 

Yes, removing the sticker at the back side of the system will void the warranty.

 

But replacing the HDD will not void the system warranty, but the replaced parts will not come under warranty, and if there is any mishandling while replacing HDD then the system won’t cover under warranty.

 

If user makes any physical damage to the system while replacing the parts will not cover under warranty, if the user is having technical knowledge on that then there won't be any issue.

 

Hope this helps. 

 

Best regards,

Hemanth Kumar



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Terranigmus
Paper Tape
Posts: 5
Registered: ‎05-05-2014
Location: Ger,amy
Views: 9,830
Message 3 of 8

Re: Does the following void the warranty?

Regarding sort of the same issue, I think I'll try to look for lose connections/dirt in my S440 but for that accoding to the support pages I'll have to remove basically the whole interior of the Ultrabook, would any action regarding this

 

 

http://support.lenovo.com/en_IN/detail.page?DocID=PD028412

 

 

void the warranty?

 

Granted I'm being careful and non-destructive.

 

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 9,818
Message 4 of 8

Re: Does the following void the warranty?

Hi Terranigmus,

 

Welcome to Lenovo Community!

 

We understood that your query is about Warranty on ThinkPad S440.

 

As per the query you can check with the connections, but you have to make sure the system should not get any physical damage while performing.

 

Warranty will not cover for CID (Customer Induced Damage), hence requesting you to be careful on doing any changes to the system.

 

Hope this helps. 

 

Best regards,

Hemanth Kumar



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Community SeniorMod
Community SeniorMod
Posts: 3,324
Registered: ‎12-01-2007
Location: US
Views: 9,802
Message 5 of 8

Re: Does the following void the warranty?

Hello,


When the warranty sticker started to peel up off the bottom of one of my ThinkPads, I just cut a clear piece of shipping tape and put it over it.  The warranty sticker is still visible and still flat.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 9,796
Message 6 of 8

Re: Does the following void the warranty?

i lost mine stickers already, it just peeled off. I got warranty on the machine okay, since they accessed the serial and model number on the BIOS (which maybe a problem if you have a non-bootable machine).
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
alfredoleao
What's DOS?
Posts: 1
Registered: ‎06-15-2016
Location: DK
Views: 7,181
Message 7 of 8

Re: Does the following void the warranty?

HI,

 

I just want to confirm that the following does not void the warranty:

 

- I would like to change the HDD for a SDD that I will purchase and install myself.

- I would also like to change the operational system for win 7. 

 

My notebook is 3months old only and I would like to keep warranty but do the mentioned changes.

How should I proceed?


Thank you

 

Community SeniorMod
Community SeniorMod
Posts: 9,333
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Location: US
Views: 7,151
Message 8 of 8

Re: Does the following void the warranty?

Different countries have different rules, so you should check locally.  In general, disks are considered customer-replaceable.  Some machines like some all-in-one models are harder to disassemble so you may want to get help if you are not good at those things.  Obviously, if you break it taking it apart, it's your problem, and parts you add are not covered by the system's warranty.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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