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cyberboris
Fanfold Paper
Posts: 11
Registered: ‎09-08-2015
Location: FR
Views: 4,195
Message 1 of 6

Fingerprint reader not detected on new Thinkpad Yoga 260

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working.

 

It looks like a hardware problem with the fingerprint reader :

  • I have never seen him it blinking
  • it doesn't show up on device manager (and I already checked for hidden devices : nothing)
  • it is activated into the BIOS
  • no trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)
  • no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.

Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ?

 

Thanks !

Guru
Posts: 1,892
Registered: ‎02-27-2012
Location: US
Views: 4,165
Message 2 of 6

Re: Fingerprint reader not detected on new Thinkpad Yoga 260

Hi

 

I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.

 

You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.

 

Which Windows version are you using?

There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.

http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...

 

Maybe you can also give it a try.

 

Regards












Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic" 
Wil Wheaton
Remember: Your Friend Wil Declares....
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cyberboris
Fanfold Paper
Posts: 11
Registered: ‎09-08-2015
Location: FR
Views: 4,156
Message 3 of 6

Re: Fingerprint reader not detected on new Thinkpad Yoga 260

Thanks for your help, I'm using Windows 10 Home 64bits, like it was delivered by Lenovo  two days ago. I already tried reinstalling the official driver by using your link and nothing happens.

 

Then I tried HWInfo64 but nothing on the USB ports looks like a fingerprint reader :

 

HWiNFO64 Version 5.22-2820

USB Root Hub --------------------------------------------------------------
[Port1] : No Device Connected ---------------------------------------------
[Port2] : No Device Connected ---------------------------------------------
[Port3] : No Device Connected ---------------------------------------------
[Port4] : USB Hub ---------------------------------------------------------
[Port1] : USB Hub ---------------------------------------------------------
[Port1] : No Device Connected ---------------------------------------------
[Port2] : No Device Connected ---------------------------------------------
[Port3] : No Device Connected ---------------------------------------------
[Port4] : Périphérique USB composite --------------------------------------
[Device Information]
Device Manufacturer: C-Media Electronics Inc.
Product Name: ThinkPad OneLink Plus Dock Audio
Serial Number: N/A
USB Version Supported: 2.00
USB Device Speed: USB 1.1 Full-speed
Driver Description: Périphérique USB composite
Hardware ID: USB\VID_17EF&PID_3055
[Driver Information]
Driver Manufacturer: (Contrôleur hôte USB standard)
Driver Description: Périphérique USB composite
Driver Provider: Microsoft
Driver Version: 10.0.10586.0
Driver Date: 21-Jun-2006
DeviceInstanceId USB\VID_17EF&PID_3055\7&3072353B&0&4
[Port2] : USB Hub ---------------------------------------------------------
[Port1] : No Device Connected ---------------------------------------------
[Port2] : Périphérique USB composite --------------------------------------
[Device Information]
Device Manufacturer: Logitech
Product Name: USB Receiver
Serial Number: N/A
USB Version Supported: 2.00
USB Device Speed: USB 1.1 Full-speed
Driver Description: Périphérique USB composite
Hardware ID: USB\VID_046D&PID_C52B
[Driver Information]
Driver Manufacturer: (Contrôleur hôte USB standard)
Driver Description: Périphérique USB composite
Driver Provider: Microsoft
Driver Version: 10.0.10586.0
Driver Date: 21-Jun-2006
DeviceInstanceId USB\VID_046D&PID_C52B\7&39998274&0&2
[Port3] : No Device Connected ---------------------------------------------
[Port4] : No Device Connected ---------------------------------------------
[Port5] : No Device Connected ---------------------------------------------
[Port6] : No Device Connected ---------------------------------------------
[Port7] : Intel(R) Wireless Bluetooth(R) ----------------------------------
[Device Information]
Device Manufacturer:
Product Name:
Serial Number:
USB Version Supported: 2.00
USB Device Speed: USB 1.1 Full-speed
Driver Description: Intel(R) Wireless Bluetooth(R)
Hardware ID: USB\VID_8087&PID_0A2B
[Driver Information]
Driver Manufacturer: Intel Corporation
Driver Description: Intel(R) Wireless Bluetooth(R)
Driver Provider: Intel Corporation
Driver Version: 18.1.1539.2349
Driver Date: 21-Sep-2015
DeviceInstanceId USB\VID_8087&PID_0A2B\5&2F95B223&0&7
[Port8] : Périphérique USB composite --------------------------------------
[Device Information]
Device Manufacturer:
Product Name:
Serial Number:
USB Version Supported: 2.00
USB Device Speed: USB 2.0 High-speed
Driver Description: Périphérique USB composite
Hardware ID: USB\VID_13D3&PID_5248
[Driver Information]
Driver Manufacturer: (Contrôleur hôte USB standard)
Driver Description: Périphérique USB composite
Driver Provider: Microsoft
Driver Version: 10.0.10586.0
Driver Date: 21-Jun-2006
DeviceInstanceId USB\VID_13D3&PID_5248\NULL
[Port9] : No Device Connected ---------------------------------------------
[Port10] : Wacom Device ---------------------------------------------------
[Device Information]
Device Manufacturer:
Product Name:
Serial Number:
USB Version Supported: 2.00
USB Device Speed: USB 1.1 Full-speed
Driver Description: Wacom Device
Hardware ID: USB\VID_056A&PID_5047
[Driver Information]
Driver Manufacturer: Wacom Technology
Driver Description: Wacom Device
Driver Provider: Wacom Technology
Driver Version: 7.3.1.11
Driver Date: 15-Sep-2015
DeviceInstanceId USB\VID_056A&PID_5047\5&2F95B223&0&10
[Port11] : No Device Connected --------------------------------------------
[Port12] : No Device Connected --------------------------------------------
[Port13] : No Device Connected --------------------------------------------
[Port14] : No Device Connected --------------------------------------------
[Port15] : No Device Connected --------------------------------------------
[Port16] : USB Hub --------------------------------------------------------
[Port1] : USB Hub ---------------------------------------------------------
[Port1] : No Device Connected ---------------------------------------------
[Port2] : No Device Connected ---------------------------------------------
[Port3] : ThinkPad OneLink Plus Dock Ethernet -----------------------------
[Device Information]
Device Manufacturer: Lenovo
Product Name: OneLink+ Giga
Serial Number: 000029000000
USB Version Supported: 3.00
USB Device Speed: USB 3.0 SuperSpeed
Driver Description: ThinkPad OneLink Plus Dock Ethernet
Hardware ID: USB\VID_17EF&PID_3054
[Driver Information]
Driver Manufacturer: Lenovo
Driver Description: ThinkPad OneLink Plus Dock Ethernet
Driver Provider: Realtek
Driver Version: 10.5.915.2015
Driver Date: 15-Sep-2015
DeviceInstanceId USB\VID_17EF&PID_3054\000029000000
[Port4] : No Device Connected ---------------------------------------------
[Port2] : No Device Connected ---------------------------------------------
[Port3] : No Device Connected ---------------------------------------------
[Port4] : No Device Connected ---------------------------------------------
[Port17] : No Device Connected --------------------------------------------
[Port18] : No Device Connected --------------------------------------------

Guru
Posts: 1,892
Registered: ‎02-27-2012
Location: US
Views: 4,143
Message 4 of 6

Re: Fingerprint reader not detected on new Thinkpad Yoga 260

Hi.

 

I can not find it on your report too. Maybe it is not working and it is a hardware problem or maybe I'm wrong and it is not internally connected to the USB device.

 

Can you please post the full model number of your Thinkpad Yoga 260, just to check the features on the PSREF books.

 

Regards












Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic" 
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Kudos" for Ego Boost !!


 

cyberboris
Fanfold Paper
Posts: 11
Registered: ‎09-08-2015
Location: FR
Views: 4,127
Message 5 of 6

Re: Fingerprint reader not detected on new Thinkpad Yoga 260

Hi,


Unfortunately my Thinkpad is a "Custom To Order" one, so it doesn't show up on PSREF. The complete type is : 20FDCTO1WW.


Here is a copy of my order (quickly translated from french), and it shows there is a fingerprint reader :
- Intel Core i5-6200U processor (3MB Cache, up to 2.80 GHz)
- Windows 10 Home Edition 64 bits
- Windows 10 Home Edition 64 bits - Western Europe (EN/FR/DE/NL/IT)
- Full HD 12.5-inch (1920 x 1080) IPS multi-touch
- 4GB DDR4-2133 SODIMM memory
- Intel HD Graphics 520
- Software compatible TPM
- Full HD (1920 x 1080), multi-touch, camera, microphone, black, without WiGig without antenna for 3G / 4G
- 720p HD Camera with MIC
- Backlit keyboard - French
- Black
- Integrated fingerprint reader
- Near Field Communication enabled
- 3+2BCP, Fingerprint reader, NFC, without SCR, black
- 128GB SSD, SATA3
- Lithium-polymer battery 4-cell 44 Wh
- Ac adapter 45W - EU (3 pins)
- Dual-band Intel Wireless-AC (2x2) 8260 Version 4.1 Bluetooth No vPro
- Publication - Western Europe (FR/GE/IT/OF/EN)
- Economic standard packaging
- ThinkPad Pro Pen
- Warranty 1 year carry-in


I'm going to open the machine to check if there is a cable indeed connected to the motherboard :
- the hardware maintenance manual (HMM) is available here : https://download.lenovo.com/pccbbs/mobiles_pdf/yoga260_hmm_en_sp40j71978_01.pdf
- there are only 8 screws to unscrew the base (HMM page 57)
- the fingerprint cable should be present and connected (HMM page 74).

 

BRB after checking inside my machine Smiley Happy

cyberboris
Fanfold Paper
Posts: 11
Registered: ‎09-08-2015
Location: FR
Views: 4,121
Message 6 of 6

Re: Fingerprint reader not detected on new Thinkpad Yoga 260

The Thinkpad Yoga 260 was very easy to open, and I found the solution to the fingerprint reader not detected : it was not connected. The cable wad tucked under the motherboard, I just had to plug it (without further need to remove more screws). After a reboot everything is fine and Windows Hello is working.

 

I'm a little disappointed by Lenovo quality control, there is no way the cable disconnected by itself, it was not connected in the factory and not tested before shipping. At least we still have great hardware maintenance manual Smiley Happy

 

Thnaks for your help, I assume this subject can be put in a "solved" state.

 

P.S: I will post some pictures I took in order to help the next unlucky customer.

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