10-19-2013 07:31 AM - last edited on 10-19-2013 07:35 AM by andyP
I bought TPS230U in may2013, and one monthe ago, the laptop just turned off by itself and wont turn on anymore. I had tried troubleshoop refresh and resetting options but it doesnt work.
My warranty certificate is still valid for itnernational support (now I live in Brazil), so that, I called Brazil´s support (My laptop ID is: Type 3347 2GU S/N xxxxxxx 13/02.
At the first time I contacted by phone, the attendant asked me to (once again) turn off the laptop and call back again. Well, I did it, adn (of course) it didnt work. So I called once again. The second the new clerk said I should buy a cd or dvd ( which could not be via USB stick ) , download from other computer and copy an image file that lenovo would understand the problem . I explained that I had not cd to record that moment. But he was very rude, and told me that it the support goes to my house and concludes that there is a software problem and not hardwa, I was supposed to pay for the visit. So, I went to a store and bought a recordable CD , recorded the ISO file and got home to insert it into the laptop and....for my surprise, my laptop doenst have any entry for CD ! I feel that lenovo has been really disrespectfull with me and all I want is to have a simple support to my laptop, but I still couldnt have. Pleaase let me know how can I solve this problem before my waranty term expires!!!
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