01-01-2019 12:58 PM
Received the ThinkPad Yoga 11e 5th Gen as a gift. Also, received the ThinkPad Pen Pro, 4X80R38451, as a separate gift. Apparently, the pen is supposed to be inserted into the laptop for charging -- as seen in the picture below. However, the laptop has a dummy cap where the pen is supposed to be inserted/charged. I cannot find an easy way to remove the dummy cap. It does not slide or lift. I'm worried about breaking it. Please help with very specific instructions for removing the dummy cap. Thank you.
01-04-2019 09:33 AM
Received no help, unfortunately, from Lenovo Tech Support. In fact, the online chat agent simply sent me a link to the PDF manual and ended the chat. I will be reporting him to Lenovo Management, along with a screenshot as proof of his unprofessionalism. In the end, I took the laptop to Best Buy for help. They determined the dummy pen cover was saudered in and could not be removed. My laptop does not have an internal pen charging slot. Lenovo sold me the wrong the pen. I will bring this to their attention too. In summary, I am very disappointed in the lack of guidance and product knowledge from both accessories sales and unprofessional tech support.