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ElyeGrossman
Paper Tape
Posts: 2
Registered: ‎05-01-2016
Location: US
Views: 440
Message 1 of 4

Lenovo Yoga 20CD00B1US replaced Motherboard

The Motherboard of my Lenovo Yoga 20CD00B1US was replaced by my warranty company, and on every reboot I get the error message saying that the serial number and model number don't match ever since. Please help. Thanks.

Lenovo Staff
Lenovo Staff
Posts: 5,187
Registered: ‎10-29-2009
Location: NC
Views: 408
Message 2 of 4

Re: Lenovo Yoga 20CD00B1US replaced Motherboard

The servicer forgot to run the maintenance disk.  I'm sorry to tell you that this problem can't be solved from the forum.  The only solution is to call the servicer back and ask them to fix this problem.  

ElyeGrossman
Paper Tape
Posts: 2
Registered: ‎05-01-2016
Location: US
Views: 397
Message 3 of 4

Re: Lenovo Yoga 20CD00B1US replaced Motherboard

Thank you for your reply.

Will the servicer be able to fix it by logging in to my computer online? Because I really don't want to go through the send in process again...

Community SuperMod
Community SuperMod
Posts: 5,330
Registered: ‎06-26-2008
Location: US
Views: 348
Message 4 of 4

Re: Lenovo Yoga 20CD00B1US replaced Motherboard

Good day.

 

It's my understanding that this requires physical access to the machine by the servicer.

 

Regards.


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