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MS12
Paper Tape
Posts: 2
Registered: ‎07-30-2017
Location: US
Views: 340
Message 1 of 5

Lenovo Yoga 260 Thinkpad BRAND NEW frozen on blue screeen

I just purchased my Lenovo Yoga 260 Thinkpad and turned it on for the first time today. It initially walked me through the set up, wherein I picked my language and time zone, and then entered my email and chose my home wifi, then set up the fingerprint recognition. Next step I believe it said it was going to restart and then it went to the blue screen with the "Just a moment" message. That was abut 3 hrs ago. It went to sleep with that screen on and when I woke it up, that screen is still on. I turned the computer off and on again and still that screen is on.

 

This is a BRAND NEW COMPUTER. I have terrible luck with computers and am not very computer savvy.  Is there a Lenovo Help phone # to call? I can't find one on this site... What do I do next?

Sr Support Specialist
Posts: 8,374
Registered: ‎11-30-2015
Location: PH
Views: 295
Message 2 of 5

Re: Lenovo Yoga 260 Thinkpad BRAND NEW frozen on blue screeen

Hi MS12

 

Welcome to the Community Forums.

 

Aside from allowing the battery to fully drain and go off on its own to have a fresh start since it is a new computer, it would be better calling in technical support at 800-426-7378 24 hours/day 7 days/week.

 

It would seem to have more of a Windows update issue here but do call them to best provide you immediate options to try.

 

Hope this help answer your query.

 

Regards



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MS12
Paper Tape
Posts: 2
Registered: ‎07-30-2017
Location: US
Views: 275
Message 3 of 5

Re: Lenovo Yoga 260 Thinkpad BRAND NEW frozen on blue screeen

Thanks for the reply. I called that # for technical support and after quite a bit of time on the phone with a saucy technician, was told it was a problem with the operating system and he advised that I be shipped a flash drive to install a new operating system. The flash drive arrived today and I had to call back as it was unclear how I was going to install anything when I'm stuck on the blue screen. Again spent way too long on the phone and was transferred three times before reaching a nice technician who admitted there was nothing they could do. I'm returning the computer. Wish I didn't have to get another Lenovo after this terrible experience, but this is the only brand of laptop my employer supports. I have a great Dell laptop for home use. Wish I could just get another Dell! I am not impressed with Lenovo technical support. 

Sr Support Specialist
Posts: 8,374
Registered: ‎11-30-2015
Location: PH
Views: 259
Message 4 of 5

Re: Lenovo Yoga 260 Thinkpad BRAND NEW frozen on blue screeen

Hi MS12,

 

Greetings.

 

Good that you were able to reach tech support and have this blue screen resolved with a replacement unit. Although this may be an isolated issue for electronic devices, best to keep the warranty support contacts of the manufacturer handy if needed.

 

Please don't hesitate to visit our community at any time.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Scaramanga_WA
SCSI Port
Posts: 83
Registered: ‎07-07-2017
Location: US
Views: 232
Message 5 of 5

Re: Lenovo Yoga 260 Thinkpad BRAND NEW frozen on blue screeen

Just aside note, how did you get a new 260? I thought the 370 replaced it?
2017 Yoga 370 (personal) 2017 T570 (work), LG G6

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