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09-11-2019

US

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  • Posts: 1
  • Registered: ‎09-11-2019
  • Location: US
  • Views: 23
  • Message 1 of 1

Lenovo repair ineffective on Flex 5 14", and now my device is out of warranty

2019-09-11, 4:39 AM

I bought a Lenovo Flex 5 14" and at first really enjoyed the product, but it quickly had screen flickering issues. Thankfully, it was still in warranty, so I shipped it back and the LCD was replaced. However, the testing must not have been very rigorous at all because after a while, it still has the same flickering issue. The root cause analysis was incomplete, the problem was not completely fixed, and now my device is out of warranty. I tried to contact Lenovo months back, but because my device was out of warranty, I couldn't get through.

 

Now I really need to use this laptop again and it is basically useless without an external monitor. I am very disatisfied with the level of service received.

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