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phblanace
Paper Tape
Posts: 3
Registered: ‎07-23-2016
Location: US
Views: 269
Message 1 of 6

Lenovo s230u won't recognize USB 3.0 Dock Windows 8.1

So I'm at wits end with this new USB dock that I got. 

 

 

http://www.nextwarehouse.com/item/?1472310_g10e

 

It came with an installation CD but there is no CD drive on my laptop. So i went online and found the dirvers for it and installed them. But whenever I plug in the dock to the laptop it just tells me it the device isnt recognized even after I've installed the drivers. I've been at this for about 5 hours and posting here on this forum is my last resort. I appreciate any and all help. 

Guru
Posts: 1,525
Registered: ‎05-29-2010
Location: SG
Views: 228
Message 2 of 6

Re: Lenovo s230u won't recognize USB 3.0 Dock Windows 8.1

Welcome phblanace

Have you tried to connect the USB 3.0 dock on different USB port or to a different PC to see if the dock works? If the same dock does not work on other PC, you may need to request for a replacement for that USB 3.0 dock.

Peter
ThinkPad X40 | ThinkPad W520 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 

Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee

=====================================

List of Sound Enhancement Thread

T520 | W520 ; Dolby ; IdeaPad Slate Tablet ; Yoga 3 Pro ; X100e ; Vibe Shot ; Yoga 900 ; P50 ; P40 Yoga | Yoga 14 | Yoga 460

phblanace
Paper Tape
Posts: 3
Registered: ‎07-23-2016
Location: US
Views: 224
Message 3 of 6

Re: Lenovo s230u won't recognize USB 3.0 Dock Windows 8.1

Yes I tried it, But it still isnt recognized

Guru
Posts: 1,525
Registered: ‎05-29-2010
Location: SG
Views: 219
Message 4 of 6

Re: Lenovo s230u won't recognize USB 3.0 Dock Windows 8.1

Hi phblanace

Contact your reseller, you may need to get a replacement for your USB 3.0 Dock.

 

Peter
ThinkPad X40 | ThinkPad W520 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 

Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee

=====================================

List of Sound Enhancement Thread

T520 | W520 ; Dolby ; IdeaPad Slate Tablet ; Yoga 3 Pro ; X100e ; Vibe Shot ; Yoga 900 ; P50 ; P40 Yoga | Yoga 14 | Yoga 460

phblanace
Paper Tape
Posts: 3
Registered: ‎07-23-2016
Location: US
Views: 196
Message 5 of 6

Re: Lenovo s230u won't recognize USB 3.0 Dock Windows 8.1

It works on other laptops, i just need the correct drivers 

Guru
Posts: 1,525
Registered: ‎05-29-2010
Location: SG
Views: 188
Message 6 of 6

Re: Lenovo s230u won't recognize USB 3.0 Dock Windows 8.1

Hi phblanace

1. Connect the USB 3.0 Dock into your Lenovo S230u, uninstall existing generic / faulty drivers if available. 

 

2. Download and install the driver from here.

Peter
ThinkPad X40 | ThinkPad W520 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 

Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee

=====================================

List of Sound Enhancement Thread

T520 | W520 ; Dolby ; IdeaPad Slate Tablet ; Yoga 3 Pro ; X100e ; Vibe Shot ; Yoga 900 ; P50 ; P40 Yoga | Yoga 14 | Yoga 460

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