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InStride
Paper Tape
Posts: 1
Registered: ‎11-08-2019
Location: CA
Views: 76
Message 1 of 2

Multiple Thinkpad X1 Yoga (20JES1KQ00) laptops do not recognize multiple displays

Hello, we have multiple Yoga's that will not detect multiple displays through the dock or directly on the laptop.  These all seemed to work fine until recently and now randomly lose connection to external monitors for long periods of time.  We have installed the Lenovo Update software and have assured all updates / drivers / firmware are up to date and continue to have this problem.

 

We use Windows 10 Pro 1803 and 1809

 

Support Specialist
Posts: 1,335
Registered: ‎08-02-2018
Location: US
Views: 31
Message 2 of 2

Re: Multiple Thinkpad X1 Yoga (20JES1KQ00) laptops do not recognize multiple displays


Hi InStride! Welcome to our forums community. Was there any recent changes or any updates installed before the issue arise? Try updating the driver or firmware of the docking station from our website: https://support.lenovo.com/us/en/, provide the model of the docking station.

If the issue is still the same, try the suggested steps from this related topic: https://forums.lenovo.com/t5/Displays-Options-and-Accessories/Random-monitor-disconnects-on-ThinkPad.... Let us know how it goes.



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