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105 Posts

07-08-2017

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Need Service Escalation / RETURN - Please have board moderator contact me for assistance

2017-09-13, 21:38 PM

I've been a frequent flyer here on this board during my short tenure as a former Apple user and returning Lenovo / Thinkpad owner.

 

I need help.  After owning my new Thinkpad Yoga 370 for less than 30 days, the keyboard fell apart and the LCD went bad.  The machine has been in depot repair for three weeks so far, and is predicted to sit on parts hold for another month!  I've called and asked the BOTH the keyboard and the screen be fixed, but it isn't clear that anyone understands that there are TWO problems with the machine.

 

In any case, I want to find out what I need to do to RETURN this machine.  This whole experience has been nothing but awful, I've spent every day I've actually owned the PC and had it in my hands fixing it, re-loading drivers, patching it, tryint to get it to work, and yes, trying to get information in these forums about how to just make the awful thing just do basic tasks like run a Lenovo branded mouse. It's a complete joke.

 

It's unbelieveably ridiculous.  I did my research, you guys are supposed to be the best in the business.  I spent an adequate (like significant) amount of money on a professional grade machine and got something that didn't work right from day one and fell apart.

 

Please PM me so we can exchange contact information.

Solved! See the solution
2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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3821 Posts

12-02-2007

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Re: Need Service Escalation / RETURN - Please have board moderator contact me for assistance

2017-09-14, 8:55 AM

[Message moved for visiblity.  AG]



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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105 Posts

07-08-2017

US

416 Signins

1995 Page Views

  • Posts: 105
  • Registered: ‎07-08-2017
  • Location: US
  • Views: 1995
  • Message 3 of 5

Re: Need Service Escalation / RETURN - Please have board moderator contact me for assistance

2017-09-14, 15:47 PM

Info on service case:

Service Request#:404LW9J
Product:20JH
Serial# (upon request)

Unit has been out for repair 3 weeks, stated case information shows that will be in depot maintenance waiting for a 13.3" touchscreen for another 30 days.

2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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9218 Posts

09-04-2014

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Re: Need Service Escalation / RETURN - Please have board moderator contact me for assistance

2017-09-15, 11:11 AM

If you feel a repair is taking longer that you expect it should, clearly the case here, you can request the call center to escalate your issue to a complaint, when you call the call center to request this please ensure that you have your current case number at hand.  The representative will be able to explain any necessary further steps in the process.

 

Andy

 

English Community Administrator
Lenovo eServices

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Please don't ask me questions by Personal Message; questions belong in the forums.
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105 Posts

07-08-2017

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Re: Need Service Escalation / RETURN - Please have board moderator contact me for assistance

2017-09-28, 16:44 PM
This has been resolved, Lenovo replaced the faulty unit earlier this week with a new Yoga 370 that does not have the hardware issues the previous unit had. Everything seems to be working well, thank you.
2017 Yoga 370 (personal) 2017 T570 (work), LG G6
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