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roify
What's DOS?
Posts: 2
Registered: ‎05-12-2015
Location: Germany
Views: 864
Message 1 of 3

Recovery Partition Empty & Can't Create Recovery Drive

Hi, I am trying to create a recovery drive on a new ThinkPad Yoga 15, but that is failing because the recovery partition seems to be empty.

 

- Computer Management > Storage > Disk Management shows 3 hidden partitions. All three are 100% free (empty).

 

- Control Panel > Recovery > Create a Recovery Drive throws error "We can't create a recovery drive on this PC. Some required files are missing. [...] use your Windows installation disc or media."

 

- The laptop shipped without any installation disc or media.

 

- Running >reagentc.exe /info throws "Operation failed: 3. An error has occured".

 

- Running >sfc /scannow results in "Windows Resource Protection did not find any integrity violations".

 

Where are the recovery files, and how can I create a recovery drive on this system? Thanks.

roify
What's DOS?
Posts: 2
Registered: ‎05-12-2015
Location: Germany
Views: 780
Message 2 of 3

Re: Recovery Partition Empty & Can't Create Recovery Drive

The better part of a month later and still no reply from Lenovo Support? I would appreciate a response. I paid a lot of money for a device that does not work as advertised. Thanks.

Community SuperMod
Community SuperMod
Posts: 5,482
Registered: ‎06-26-2008
Location: US
Views: 759
Message 3 of 3

Re: Recovery Partition Empty & Can't Create Recovery Drive

Good day.

 

To clarify, this is a peer-to-peer support community, where members share experience and expertise. It is not a dedicated Lenovo-staffed support channel. If you need dedicated support, please call the Support group directly. I've provided contact info below.

 

Hope this helps.

Regards.

 

 

Germany
THINK-branded products
German
0800-500-4618 (Gebührenfrei)
(Garantieservice und Support)
8 - 18 Uhr Montag - Freitag

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PM requests for individual support are not answered. If a post solves your issue, please mark it so.

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