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Gaius
Paper Tape
Posts: 1
Registered: ‎12-06-2013
Location: United States
Views: 288
Message 1 of 2

S230u Certain Keys not Working

I just recieved my S230u Twist, MTM 3347-6LU from a merchant on the Amazon Marketplace, to find that the following specific keys don't work: ~, 5, 6, -, =. The touchscreen keyboard functions perfectly as well as the touchpad and the rest of the keys, and if I wasn't going to use this for coding, it wouldn't be a significant deal, I've dealt with broken keyboards before.

 

I've gotten it to work once since it arrived, the second time I started the computer all the keys functioned, but every time since they haven't worked.

 

Is this likely a hardware issue, and I should I bother with sending it back to the merchant, or are there any other possible solutions?

Community SeniorMod
Community SeniorMod
Posts: 3,340
Registered: ‎12-01-2007
Location: US
Views: 255
Message 2 of 2

Re: S230u Certain Keys not Working

Hello,

 

I would recommend returning it as soon as possible.  Regardless of whether it is a software or a hardware issue, the keyboard shouldn't malfunction like that right out of the box on a new system.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

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