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Some101
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Posts: 17
Registered: ‎02-24-2015
Location: Netherlands
Views: 679
Message 1 of 15

S440 - No sound through headphones

Hello everyone,

 

I cannot hear any sound from my headphone since today. Yesterday it was just working fine. When I connect the cable in the port there is no sound played through the headphone but the speakers are still working fine. 

 

What I tried:

 

-Reinstall audio drivers;

-Perform a systemrestore;

-Check whether the headphone is selected at the audio playback section. But there is no headphone present. Only the speakers.

 

None of these actions helped.

 

Do you have any suggestions?.

 

 

Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 654
Message 2 of 15

Re: No sound through headphones

Dear Some,

 

Welcome in lenovo community,

 

 

Could you please tell us what is your machine model.

 

Regards,

Joseph

Some101
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Posts: 17
Registered: ‎02-24-2015
Location: Netherlands
Views: 651
Message 3 of 15

Re: No sound through headphones

Hello Joseph,

 

Thanks for your reply. The model I am using a Thinkpad S440.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 646
Message 4 of 15

Re: No sound through headphones

Dear Some,

 

Please try to,

 

1- Open Control Panel\Hardware and Sound.

2- Open Smart Audio Software.

3- Choose Audio Director >> Select MULTI-STREAM.

 

 

Regards,

Joseph

Some101
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Posts: 17
Registered: ‎02-24-2015
Location: Netherlands
Views: 642
Message 5 of 15

Re: No sound through headphones

Hello Joseph,

 

When I select Multistream there is a red cross illustrated as for the headphones. When I test the red button there's no sound played through the headphones. The blue button works fine.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 640
Message 6 of 15

Re: No sound through headphones

Dear Some,

 

Do you mean that When select the blue button, the headphone works?

 

Regards,

Joseph

Some101
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Posts: 17
Registered: ‎02-24-2015
Location: Netherlands
Views: 628
Message 7 of 15

Re: No sound through headphones

Hello Joseph,

 

When I select the red arrow button there is no sound coming from the headphones. When I select the blue arrow button there is sound coming from the speakers.

The blue button arrow represents the built-in speakers.
The red button arrow represents the headphones.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 622
Message 8 of 15

Re: No sound through headphones

Dear Some,

 

Could you please try a different headphone, even if this one is working with other mahcines.

 

And make sure that it is Audio Compo Jack.

 

Waiting for your feedback.

 

Regards,

Joseph

Some101
Fanfold Paper
Posts: 17
Registered: ‎02-24-2015
Location: Netherlands
Views: 620
Message 9 of 15

Re: No sound through headphones

Hello Joseph,

 

I already tried three different headphones. These headphones were working just fine the day before this problem occured.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 611
Message 10 of 15

Re: No sound through headphones

Dear Some,

 

Could you please tell us, what is your laptop operating system, and if there is any software changes has been made on the laptop or not?

 

Regards,

Joseph

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