cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
xbromy
Ctrl-Alt-Del
Posts: 19
Registered: ‎03-29-2017
Location: DE
Views: 3,505
Message 1 of 10

Synaptics Fingerprint stopped after update to Windows Insider 17074

Hi,

I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)

I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPad

Any idea?

 

Regards Dirk

GuoXiaowei
What's DOS?
Posts: 1
Registered: ‎01-18-2018
Location: CN
Views: 3,385
Message 2 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

same error

JoeERusso
Fanfold Paper
Posts: 4
Registered: ‎07-24-2008
Location: US
Views: 3,377
Message 3 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

Fingerprint sensor no longer working on Yoga X1 in build 17074.  This has happened in previous Insider builds, but removing or deactivating it in Device Manager and then simply re-adding it has always worked.  That is no longer the case in 17074.  Reinstalling the driver also does not resolve the problem.  It's a preview build... so I understand these things can pop up.  Just posting to add my voice so the right folks know to look into it.

a_bhat
What's DOS?
Posts: 2
Registered: ‎01-24-2018
Location: AE
Views: 3,298
Message 4 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

Has anyone found a solution to this?

nokry56
What's DOS?
Posts: 1
Registered: ‎01-31-2018
Location: US
Views: 3,209
Message 5 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

Same issue here - Also looking for a fix!

a_bhat
What's DOS?
Posts: 2
Registered: ‎01-24-2018
Location: AE
Views: 3,199
Message 6 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

On my T470 I turned off intel SGX, rebooted and reinstalled the drivers and it started working again

gradica
Paper Tape
Posts: 3
Registered: ‎03-07-2018
Location: AU
Views: 2,642
Message 7 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

This didn't work on an X1 Yoga running 17074 pre-release even though someone has said this is solved. Its not.

gradica
Paper Tape
Posts: 3
Registered: ‎03-07-2018
Location: AU
Views: 2,628
Message 8 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

I downloaded this version and it worked on my X1 Yoga Gen 1  with the pre-release 17074 Windows 10 64 bit

 

https://pcsupport.lenovo.com/au/en/downloads/ds120295. No need to disable SGX. Uninstall device and select to remove drivers. Reboot. Install this driver. Reboot. should come up ok.

 

 

JustBurb
Paper Tape
Posts: 11
Registered: ‎02-23-2017
Location: US
Views: 1,709
Message 9 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

I tried both solutions and they did not work.

Scaramanga_WA
SCSI Port
Posts: 83
Registered: ‎07-07-2017
Location: US
Views: 1,524
Message 10 of 10

Re: Synaptics Fingerprint stopped after update to Windows Insider 17074

I did the same, turned off Intel SGX in BIOS, reloaded the 3/5/2018 Synaptics driver and the fingerprint reader re-appeared as SGX disabled but now works.  Not sure why Lenovo, Intel and Microsoft couldn't just make this all work, but every Windows update breaks this and I have to fiddle with it to make it work.  (My Mac just worked.) 

2017 Yoga 370 (personal) 2017 T570 (work), LG G6

Check out current deals!


Shop current deals

Top Kudoed Authors