01-21-2018 07:54 AM
after I start the Steam application (games platform etc.) the display driver crashes.
The Event Viewer of Windows is showing me this three events:
And a few minutes later I receive this Error log:
What to do about it? Is it okay to update all my drivers to the latest provided by the manufacturer or should I stay with the ones provided by Lenovo?
This is my system taken from DirectX-Diganose:
Solved! Go to Solution.
01-21-2018 11:05 AM
I've never encountered this problem on Windows 7, however I believe that driver update will be enough to solve it. First of all, I see that you have latest driver from OEM, so only generic driver is an option. But sadly, installation probably won't be straightforward. Installer verifies currently used driver and if it find that OEM version is installed, it'll refuse to update it. At this point, there's many ways how to update it. Personally, I always prefer to erase all traces of OEM driver and then make an install of generic one. To remove the driver, you can use DDU:
You can get generic driver from Intel website:
Alternativelly, you can check article below for other solutions. And please, skip solution 2 - I don't trust these types of applications.
01-22-2018 01:15 AM - edited 01-22-2018 02:51 AM
thanks for your reply. I don't know why, but the DxDiag didn't showed the real graphic card which is installed in my laptop. It's the AMD Radeon HD 8670M. The Intel one is just an onboard graphic card.
So should I do the same for the AMD one? Installing the latest driver from AMD instead of using the driver listed on Lenovos website?
Or should I update both drivers?
Thanks in advance!
01-22-2018 02:28 AM - edited 01-22-2018 02:32 AM
Both Intel HD and AMD Radeon are real GPUs. The difference is, that Intel is always an active GPU. When Intel HD detect, that application would benefit from use of discrete GPU, it'll send a signal to activate it and will pass all rendering calls to Radeon GPU. However, Radeon GPU have no way of displaying image, so everything is passed back to Intel GPU, which will display the image. DxDiag might not detect Radeon GPU, as it simply not active at the moment or driver simply detected that is no need to use discrete GPU with it. You can try to force OS to use Radeon GPU in DxDiag, it probably detect it then. At the same time, Intel GPU might no longer be detected.
In any case, I would advice to update Intel GPU's driver only. Then perform tests and if issue will be still present, then you might consider updating AMD's driver too. Be aware, that I've no experience with AMD mobile's GPUs, so I can't tell, if or how generic driver will work. I only know, that it should install without need of use DDU.
01-23-2018 01:00 AM
So I've followed your instructions and made these steps:
1. Uninstalled Intel driver with DDU in Safe Mode.
3. Uninstalled AMD driver with DDU in Safe Mode.
5. Installed latest Intel driver taken from their website.
7. Installed latest AMD driver taken from their website.
Until now it's running fine. Had now crash when launching Steam. So it worked for me. Besides that, Steam takes ages to load, but that may have to do with my laptop itself.
Will see how things go in the next week and if there is something coming up again, I'll post here again. Thanks so far!