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laryu
Paper Tape
Posts: 14
Registered: ‎04-11-2013
Location: United States
Views: 558
Message 1 of 10

ThinkPad Twist speakers stopped working

About a week or two ago, my speakers stopped working. The headphones work fine and when I unplug the headphones the Twist notifies me that the headphones have been unplugged, so it's not a mechanical issue. I've updated the BIOS and all the drivers I could find through Lenovo, but still nothing. Anybody have any ideas? 

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 539
Message 2 of 10

Re: ThinkPad Twist speakers stopped working

Hi Laryu,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that speakers of your Lenovo Twist had stopped working suddenly.

 

I would like to thank you for updating BIOS and audio drivers.

 

In the sound manager, test the left and right speakers. Make sure that speakers volumes are up.

Try removing the Realtek drivers and let windows install the generic drivers for your device and check if the speakers work.

 

If it does not, however, then I would recommend contacting our Technical support and telling them of your issue. Seeing as how you're speakers are not recognized for a test, then I am inclined to think that it is a hardware issue.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Hope this helps resolve your concern!

 

Best regards,

Mithun.



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laryu
Paper Tape
Posts: 14
Registered: ‎04-11-2013
Location: United States
Views: 524
Message 3 of 10

Re: ThinkPad Twist speakers stopped working

Yes, I've tested the speakers in the Sound Manager. No sound. The headphones work fine in the Sound Manager. 

 

How would I go about installing "generic drivers for [my] device"? 

 

And you're kidding about calling support, right? 

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 513
Message 4 of 10

Re: ThinkPad Twist speakers stopped working

Hi Laryu,

 

Uninstalling the audio drivers from device manager, rebooting the system and scanning for hardware changes within device manager will install the windows generic drivers.

 

Go to Control Panel -> Sounds -> Ensure that speakers are enabled there. Also, make speakers as the default output device.

 

Since your headphones are working fine, it couldn’t be a driver or software related issue. Hence, I recommended to contact support.

 

Regards,

Mithun.



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laryu
Paper Tape
Posts: 14
Registered: ‎04-11-2013
Location: United States
Views: 493
Message 5 of 10

Re: ThinkPad Twist speakers stopped working

>>Uninstalling the audio drivers from device manager, rebooting the system and scanning for hardware changes within device manager will install the windows generic drivers.

 

I just want to be clear here on what you suggest I uninstall. In the device manager, I can uninstall 

* Audio inputs and outputs-->Speaker/HP (RealTek High Definition Audio)

Or

* Sound, video and game controllers-->RealTek High Definition Audio

 

Which do you suggest should be uninstalled? 

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 477
Message 6 of 10

Re: ThinkPad Twist speakers stopped working

Hi Laryu,

 

Uninstall the drivers listed under Sound, video and game controllers. Also, Make sure that all other conflicting sound devices are disabled under Control Panel –> Sound.

 

Best regards,

Mithun.



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laryu
Paper Tape
Posts: 14
Registered: ‎04-11-2013
Location: United States
Views: 459
Message 7 of 10

Re: ThinkPad Twist speakers stopped working

Hi. I've done as you suggested and uninstalled the RealTek drivers. Still no audio coming from the speakers. This should be the simplest thing in the world for a computer to manage, but alas it seems to be non-functional in the Lenovo Twist.

 

--laryu

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 452
Message 8 of 10

Re: ThinkPad Twist speakers stopped working

Hi Laryu,

 

I understand that it’s very frustrating to have laptop problems that flare up like this. Since you have tried driver reinstallation and it’s been confirmed that all the settings within Windows is accurate enough for the speakers to function, it could be some hardware failure. Apologizing for the inconvenience caused. Contacting technical Support to get assistance would be the remedy I would like to suggest.

 

Best regards,

Mithun.



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Shaneseaman
Paper Tape
Posts: 1
Registered: ‎12-29-2013
Location: Botswana
Views: 420
Message 9 of 10

Re: ThinkPad Twist speakers stopped working

I have had exactly the same problem and have done the same steps to repair it without success. But I must mention that before I started updating anything, the sound did return by itself for about an hour, then gone again, so not 100% convinced that it is a hardware issue. It is sad that it is impossible to contact Lenovo support especially at least by sending an email or message. I hope that Lenovo read this forum and understand the cost involved for me to try to call them from Botswana, Africa. At least they could put up a skype number. A company this large really needs to have people who can assist when we need assistance.

laryu
Paper Tape
Posts: 14
Registered: ‎04-11-2013
Location: United States
Views: 412
Message 10 of 10

Re: ThinkPad Twist speakers stopped working

Frustrating that you have no contacts in Botswana. 

 

I finally sent my Twist back to Lenovo for repair on December 20. I received it back on December 26 -- and the speakers work!

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