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kirayamato27
Paper Tape
Posts: 2
Location: CA
Views: 280
Message 1 of 3

ThinkPad Yoga 14 (20FY, BestBuy Special Model of Yoga 460) Keycaps Suddenly Broke Off

Hello,

 

I am freaking out as I am typing this right now at 2 am as a couple of my key caps in the lower right hand corner just fell off the keyboard for no apparent reason. I tried putting them back on but the clips on the underside of the key caps seem to be broken. Is this covered under warranty? If so, will Lenovo send me a new keyboard or will I have to send the machine in? I really hope that Lenovo can send me one as I really need my machine and I am capable of replacing the keyboard on my own as I have serviced multiple ThinkPads in the past.

 

Thanks in advance!

 

Edit:

I should mention that my warranty is good until January 12.

Retired Support Specialist
Posts: 1,803
Location: IN
Views: 233
Message 2 of 3

Re: ThinkPad Yoga 14 (20FY, BestBuy Special Model of Yoga 460) Keycaps Suddenly Broke Off

Hi Kiraya,

 

Welcome to Lenovo Community!

 

As I understand that you are facing issues with Keypad for your ThinkPad Yoga 14

According to Lenovo Warranty terms only it will be covered under warranty when your system is having ADP (Accidental Damage Protection) as keys are popped out.

So here’s Lenovo phone support details confirm with them once.

 

I hope the above information helps.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

 

Regards,

Prabhansh

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kirayamato27
Paper Tape
Posts: 2
Location: CA
Views: 220
Message 3 of 3

Re: ThinkPad Yoga 14 (20FY, BestBuy Special Model of Yoga 460) Keycaps Suddenly Broke Off

Update: I called Lenovo Canada support and they said they'll ship me a new keyboard. I haven't been able to find any tracking information for the case, though. Any tips?

 

Edit: Called back to make sure I was receiving an English (US) keyboard and asked about tracking. Apparently I have to call for updates.

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