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01-02-2017

CA

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ThinkPad Yoga 14 (20FY, BestBuy Special Model of Yoga 460) Keycaps Suddenly Broke Off

2017-01-02, 7:12 AM

Hello,

 

I am freaking out as I am typing this right now at 2 am as a couple of my key caps in the lower right hand corner just fell off the keyboard for no apparent reason. I tried putting them back on but the clips on the underside of the key caps seem to be broken. Is this covered under warranty? If so, will Lenovo send me a new keyboard or will I have to send the machine in? I really hope that Lenovo can send me one as I really need my machine and I am capable of replacing the keyboard on my own as I have serviced multiple ThinkPads in the past.

 

Thanks in advance!

 

Edit:

I should mention that my warranty is good until January 12.

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1811 Posts

12-12-2016

IN

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Re: ThinkPad Yoga 14 (20FY, BestBuy Special Model of Yoga 460) Keycaps Suddenly Broke Off

2017-01-03, 5:55 AM

Hi Kiraya,

 

Welcome to Lenovo Community!

 

As I understand that you are facing issues with Keypad for your ThinkPad Yoga 14

According to Lenovo Warranty terms only it will be covered under warranty when your system is having ADP (Accidental Damage Protection) as keys are popped out.

So here’s Lenovo phone support details confirm with them once.

 

I hope the above information helps.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

 

Regards,

Prabhansh

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2 Posts

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CA

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Re: ThinkPad Yoga 14 (20FY, BestBuy Special Model of Yoga 460) Keycaps Suddenly Broke Off

2017-01-03, 21:33 PM

Update: I called Lenovo Canada support and they said they'll ship me a new keyboard. I haven't been able to find any tracking information for the case, though. Any tips?

 

Edit: Called back to make sure I was receiving an English (US) keyboard and asked about tracking. Apparently I have to call for updates.

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