04-09-2015 04:03 PM
i bought the thinkpad yoga 15 . i purchseed on 1st of february and i received it on 23rd of march . when ever i phone them they said they having a supplier issue . and finnaly i got the laptop on 23rd of march. its a nice all in one laptop. but i am having a issue with me screen . on the top right corner i can see the lights comiing through. i phone them and send them an email they said they need to replace the screen . so i got an email saying the engineer is scheduled for 10/04/2015 . when i call today they said my warranty is only for parts and labor so i have to send it back to lenovo uk then it will take 6 working days to repair .and i dont no what they did in that one and half month . thay took long inrf to check the laptop and send me . but the screen is faulty now. they didnt give me any option rather then paying me £31 and buying the on-sight warranty. the funny think is after i purchase the on-sight warranty i called them and asked when engineer will come to repair the syatem . then they said i have to manually register their warranty on the lenovo site and it will 48 hours to get verify and then only they can arrange the repaire. i am not sure i will buy anything from lenovo again. they saying thinkpad laptops are build to configuration, and they do all the quality check . i dont think so .its s good laptop if u make them right. ...if not ur bad luck like mine..
04-09-2015 06:02 PM - last edited on 10-29-2015 02:19 PM by Majestic
Gracias por compartir su mala experiencia y muy mal lenovo asi no se ganan clientes.
Thanks for sharing your bad experience and not so badly lenovo win customers
Mod's Edit: Google translated for the benefit of English readers. Please forgive any translation errors.
04-10-2015 03:16 PM
10-29-2015 03:44 AM
I have similar experience with ThinkPad Yoga 15. I placed the order on 20th Aug 2015 and received laptop on 20th Sept 2015. 3 days after receiving the laptop, its screen went black.
When I googled, I realised that many people are facing same issue with other Yoga laptops and they had to get repaired from lenovo.
I sent my laptop to lenovo for repair on 26th and it still hasnot been repaired.
Status of service request (CQJWTCP) is “Hold For Parts” for last 4 weeks. I can’t believe lenovo doesn’t have parts for its latest laptop which they cliam to be their best covertible in the category.
DO NOT BUY LENOVO THINKPAD YOGA 15.