12-02-2015 09:36 AM
I purchased my Thinkpad Yoga in March 2014. It had been working fine until about 2 months ago. It started having issues with the SSD, so I installed a new one. Worked fine until yesterday when it just stopped working. Was in sleep mode and about 30min later I try to turn it on,nothing happens. I plug in the charger, but the ThinkPad light doesn't blink either. I am not sure what exactly the issue is, but should a business class laptop, which is not even 2 years old be experiencing such problems?
I contacted the IBM frontoffice (lenovo's techincal support) and they said I could replace the motherboard for around 700 euros. I simply am not willing to do this. I know the laptop isn't in warranty, but the fault was not mine and Lenovo simply cannot expect a product life of 1.5 yrs of a business class line laptop.
I am looking to get in touch with someone from lenovo. It is impossible to find an email address.
12-02-2015 05:44 PM
As far as I know the formal way to contact Lenovo is to open a ticket with Lenovo's techincal support. If the machine is out of warranty it is not likely that they are going to replace the board for free.
Which is the exact model number of you machine?
Does it not boot at all when you turn it on? Any fan sound? Any beep, error or sound? There are some Thinkpad Yoga machine that has a reset hole/button on the bottom. Does your model has one?
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