English Community

ThinkPad NotebooksThinkPad: S Series, ThinkPad Yoga and Twist Laptops
All Forum Topics
Options

15 Posts

01-12-2016

United States

20 Signins

154 Page Views

  • Posts: 15
  • Registered: ‎01-12-2016
  • Location: United States
  • Views: 154
  • Message 1 of 5

Thinkpad Yoga 14 random reboots and keyboard shutdown

2016-07-21, 21:38 PM

I have a Yoga Thinkpad 14 which was purchased on Jan 6 2016 from Lenovo. So the thinkpad is still under warranty. Lately, I have been experiencing random shutdowns and keyboard lockups. I am just browsing as normal. This used to be fine but not is problematic. I'm receiving 3-4 shutdowns a day. The battery is fully powered and it doesn't matter if the power cord is attached or not. It's not a sleep issue or lid closing issue. It just happens to lockup or shutdown and I don't know when it will do it. I ran the LSC diagnostics and everything was fine. No error codes. I think this might be a hardware issue as no new software or hardware has been loaded and it's been ok for 6 months until now. I can submit a service request but before I do that, are there any suggestions ?

Solved! See the solution
Reply
Options

4 Posts

08-20-2016

US

5 Signins

83 Page Views

  • Posts: 4
  • Registered: ‎08-20-2016
  • Location: US
  • Views: 83
  • Message 2 of 5

Re: Thinkpad Yoga 14 random reboots and keyboard shutdown

2016-08-20, 23:39 PM

Did you ever figure what the issue was and resolve it? I've been having the same issue lately. Please help

Reply
Options

15 Posts

01-12-2016

United States

20 Signins

154 Page Views

  • Posts: 15
  • Registered: ‎01-12-2016
  • Location: United States
  • Views: 154
  • Message 3 of 5

Re: Thinkpad Yoga 14 random reboots and keyboard shutdown

2016-08-20, 23:47 PM

The laptop was still in warranty so I sent it in a week ago. I got it back yesterday. They replaced the system board and reimaged the drive to stock. So far it looks ok

Reply
Options

4 Posts

08-20-2016

US

5 Signins

83 Page Views

  • Posts: 4
  • Registered: ‎08-20-2016
  • Location: US
  • Views: 83
  • Message 4 of 5

Re: Thinkpad Yoga 14 random reboots and keyboard shutdown

2016-08-20, 23:54 PM

I see. So I take it they didn't address the issue with you directly? But thank you so much, for the quick respone!


wrote:

The laptop was still in warranty so I sent it in a week ago. I got it back yesterday. They replaced the system board and reimaged the drive to stock. So far it looks ok


 

Reply
Options

15 Posts

01-12-2016

United States

20 Signins

154 Page Views

  • Posts: 15
  • Registered: ‎01-12-2016
  • Location: United States
  • Views: 154
  • Message 5 of 5

Re: Thinkpad Yoga 14 random reboots and keyboard shutdown

2016-08-20, 23:59 PM

The problem was that it was intermittent. I couldn't replicate it on demand myself. They had the laptop for one day. They ran a huge list of diagnostics and nothing came up. So I think it was more expedient for them to replace the board. I can't blame them for not isolating the issue. I sent the laptop in on Tuesday. Got it back Friday. So if yours is still in warranty, I would go down that route. However more than likely they will return the drive to stock. So I did have to copy all my data off in advance. Easy enough to do with a hard drive dock

0 person found this solution to be helpful.

This helped me too

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save