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GijsDros
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Posts: 8
Registered: ‎01-23-2016
Location: US
Views: 1,193
Message 1 of 8

Thinkpad Yoga 15 Graphic Card issue (geforce 840m)

I hope somebody can help me with this problem I have with my Thinkpad Yoga 15 (20DQ001KUS).

I have upgraded it to windows 10 and all was running fine in the beginning but now I received ‘the blue screen’ all the time and  the computer does not restart normally after it. If I disable the Nvidia Geforce 840M graphic card (and just use the Intel HD graphics 5500) I don’t receive the errors. I have tried already many things with updating and rolling back drivers for the Geforce card. But it keeps giving problems. All other drivers are also up to date….

 

Thank you very much in advance!

 

I have received the following error messages on the windows 10 blue screen:

  • video_scheduler_internal_error
  • DPC_watchdog_violation
  • video_management_internal
  • video_DXGKRNL_fatal_error

And here are the results of the diagnostic scan (I also performed the separate motherboard diagnostic scan and it passed fully):

 

==========================================================

 Lenovo Solution Center - CLI

 Press ESC To Abort The Diagnostics

==========================================================

 

--------------------------------------------------------------

Executing all modules

--------------------------------------------------------------

 

[Info] Scanning cpu devices finished

 

--------------------------------------------------------------

Id                        0

Display Name              Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

Udi                       Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz - INTEL (0)

Cpu Model                 Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

Cpu Vendor                INTEL

Cpu Cores                 2

Cpu Threads               4

Cpu Signature             306D4h

Cpu Max Speed             2.7 Ghz

Cpu Current Speed         2.193920 GHz

Cpu Features              MMX, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, CLMUL, FMA, PSE, PSE-36, IDA/Turbo boost, HTT, XD, VMX

Cpu Cache L1              2 x 32 KB CPU_DATA_CACHE, 2 x 32 KB CPU_INSTRUCTION_CACHE

Cpu Cache L2              2 x 256 KB CPU_UNIFIED_CACHE

Cpu Cache L3              1 x 3 MB CPU_UNIFIED_CACHE

--------------------------------------------------------------

 

Started diagnostic: Cpu Quick Diagnostic

=> Cpu Bt Instruction Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Cpu X87 Floating Point Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Cpu Mmx Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Cpu Sse Family Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

Finished diagnostic: Cpu Quick Diagnostic

 

--------------------------------------------------------------

   Result Code: WCP01E000-RL7VBI

   Total elapsed time: 0 seconds

--------------------------------------------------------------

 

[Info] Scanning memory devices finished

 

--------------------------------------------------------------

Id                        0

Display Name              PHYSICAL_MEMORY

Udi                       PHYSICAL_MEMORY

Physical Memory           8.000 GB

--------------------------------------------------------------

 

Started diagnostic: Memory Quick Test

=> Quick Random Pattern Test

   Test Status: Passed!

   Elapsed time: 1 minute 2 seconds

 

Finished diagnostic: Memory Quick Test

 

--------------------------------------------------------------

   Result Code: WME800000-RL7VBI

   Total elapsed time: 1 minute 2 seconds

--------------------------------------------------------------

 

[Info] Scanning motherboard devices finished

 

--------------------------------------------------------------

Id                        0

Display Name              MOTHERBOARD

Udi                       LENOVO-20DQ001KUS

Motherboard Usb Host ...  2

Motherboard Pci Devic...  0

Motherboard Rtc Present   MOTHERBOARD_RTC_YES

--------------------------------------------------------------

 

Started diagnostic: Motherboard Diagnostic

=> Motherboard Chipset Test

   Test Status: Invalid!

   Elapsed time: 0 seconds

 

=> Motherboard Pci / Pci-e Test

   Test Status: Invalid!

   Elapsed time: 0 seconds

 

=> Motherboard Rtc Test

   Test Status: Passed!

   Elapsed time: 16 seconds

 

=> Motherboard Usb Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

Finished diagnostic: Motherboard Diagnostic

 

--------------------------------------------------------------

   Result Code: WMB00C000-RL7VBI

   Total elapsed time: 16 seconds

--------------------------------------------------------------

 

[Info] Scanning pci express devices finished

 

--------------------------------------------------------------

Id                        PCI_DEV

Display Name              PCI_EXPRESS_SYSTEM

Udi                       PCI_EXPRESS_SYSTEM

Pci0                      4:0.0

Pci1                      5:0.0

Pci2                      6:0.0

--------------------------------------------------------------

 

Started diagnostic: Pci Express System

=> Pci Express Status Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

Finished diagnostic: Pci Express System

 

--------------------------------------------------------------

   Result Code: WPE001000-RL7VBI

   Total elapsed time: 0 seconds

--------------------------------------------------------------

 

[Info] Scanning raid devices finished

 

[Warning] No devices found for this module

 

[Info] Scanning storage devices finished

 

--------------------------------------------------------------

Id                        0

Display Name              INTEL SSDSC2BF180A5L - 167.68 GBs

Udi                       Intel-INTELSSDSC2BF180A5L-CVTS451404L7180IGN

Manufacturer              Intel

Model                     INTEL SSDSC2BF180A5L

Serial                    CVTS451404L7180IGN

Firmware                  LTVi

Size                      167.68 GBs

Temperature               39 C

Physical Sector Size      512

Logical Sector Size       512

Logical Sectors           351651888

Supported Standards       ATA8-ACS, ATA7-ATAPI, ATA6-ATAPI, ATA5-ATAPI, ATA4-ATAPI

Spec Version              VERSION_NOT_REPORTED

Partition Schema          GPT

--------------------------------------------------------------

 

Started diagnostic: Quick Tests

=> Smart Status Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Targeted Read Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Random Seek Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Funnel Seek Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

Finished diagnostic: Quick Tests

 

--------------------------------------------------------------

   Result Code: WHD00F000-RL7VBI

   Total elapsed time: 1 second

--------------------------------------------------------------

 

[Info] Scanning video card devices finished

 

--------------------------------------------------------------

Id                        0600

Display Name              NVIDIA GeForce 840M

Udi                       NVIDIAGeForce840M06:00.0

Location                  PCI bus 6, device 0, function 0

--------------------------------------------------------------

 

Started diagnostic: Quick Tests

=> Video Memory Test

   [Info] Cannot send direct3d commands

   Test Status: Not Applicable!

   Elapsed time: 0 seconds

 

=> Mathematical Operations Test

   [Info] Video card is not an opencl device

   Test Status: Not Applicable!

   Elapsed time: 0 seconds

 

=> Texture Pipeline Test

   [Info] Cannot send direct3d commands

   Test Status: Not Applicable!

   Elapsed time: 0 seconds

 

Finished diagnostic: Quick Tests

 

--------------------------------------------------------------

   Result Code: WVC000000-RL7VBI

   Total elapsed time: 0 seconds

--------------------------------------------------------------

 

--------------------------------------------------------------

Id                        0002

Display Name              Intel(R) HD Graphics 5500

Udi                       Intel(R)HDGraphics550000:02.0

Location                  PCI bus 0, device 2, function 0

Directx Driver Version    20.19.15.4312

Driver Name               IGDUMDIM64.DLL

Opencl Version            OpenCL 2.0

Opencl Driver Version     20.19.15.4312

Number Of Cores           24

Global Memory Size        3.15 GBs

Global Memory Cache Size  576.00 KBs

Local Memory Size         64.00 KBs

--------------------------------------------------------------

 

Started diagnostic: Quick Tests

=> Video Memory Test

   Test Status: Passed!

   Elapsed time: 1 second

 

=> Mathematical Operations Test

   Test Status: Passed!

   Elapsed time: 34 seconds

 

=> Texture Pipeline Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

Finished diagnostic: Quick Tests

 

--------------------------------------------------------------

   Result Code: WVC007000-RL7VBI

   Total elapsed time: 36 seconds

--------------------------------------------------------------

 

[Info] Scanning wireless devices finished

 

--------------------------------------------------------------

Id                        0

Display Name              Intel(R) Dual Band Wireless-AC 7265

Udi                       IntelCorporation-Intel(R)DualBandWireless-AC7265-60:57:18:3B:C8:51

Macaddress                60:57:18:3B:C8:51

Manufacturer              Intel Corporation

Name                      {75073198-AD71-46EA-9CBD-1D1F8B1199D6}

Product Name              Intel(R) Dual Band Wireless-AC 7265

--------------------------------------------------------------

 

Started diagnostic: Wireless Diagnostic

=> Radio Enabled Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Network Scan Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Signal Strength Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

=> Local Connection Test

   Test Status: Passed!

   Elapsed time: 0 seconds

 

Finished diagnostic: Wireless Diagnostic

 

--------------------------------------------------------------

   Result Code: WWF00F000-RL7VBI

   Total elapsed time: 0 seconds

--------------------------------------------------------------

 

Guru
Posts: 1,958
Registered: ‎02-27-2012
Location: US
Views: 1,166
Message 2 of 8

Re: Thinkpad Yoga 15 Graphic Card issue (geforce 840m)

Hi GijsDros, welcome to the forums.

 

Just in case have you tried to update the NVidia Geforce drivers in Windows 10? Maybe it can work out.

 

To update drivers on a Thinkpad I always recommend:

1) Try first Windows Update and update all the drivers and Patches

2) Try Lenovo System Update to get any new/missing drivers.

3) Try to install Lenovo Settings and Lenovo Companion from the Windows App Store, Lenovo Companion also has a "update driver search"

4) Sometimes all that software does not recognize some updated / missing driver. Check Lenovo's Support Site and search for your specific model drivers.

 

There is this NVidia Driver on the support site of you model:

NVIDIA Optimus Display Driverver. 10.18.13.5435 / 20.19.15.4312 from 17/12/2015

 

But updating with driver with the one on the NVidia site does not gives me any conflic, so if you still have issues with that driver, you may try the NVidia page.

 

Let's hope this can help you.

 

Regards












Martín Itúrbide
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Guru
Posts: 1,958
Registered: ‎02-27-2012
Location: US
Views: 1,164
Message 3 of 8

Re: Thinkpad Yoga 15 Graphic Card issue (geforce 840m)

Hi

 

I also noticed some BIOS/Firmware upgrade for your model ... here.

There is version 1.20 from 1/12/2016. It list some compatibility with Windows 10 (since version 1.15) and also " Improved graphics performance at high temperature." (since version 1.17).


So, maybe it can be interesting to check the BIOS version your TPY 15 is using and also update it.


Regards

 

 












Martín Itúrbide
OS2World.com NewsMaster
Self-proclaimed Trackpoint Fan Club President
"Don't Panic" 
Wil Wheaton
Remember: Your Friend Wil Declares....
Please click "Kudos" for Ego Boost !!


 

Highlighted
GijsDros
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Posts: 8
Registered: ‎01-23-2016
Location: US
Views: 1,158
Message 4 of 8

Re: Thinkpad Yoga 15 Graphic Card issue (geforce 840m)

Thanks, but I tried that already indeed. 

GijsDros
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Posts: 8
Registered: ‎01-23-2016
Location: US
Views: 1,156
Message 5 of 8

Re: Thinkpad Yoga 15 Graphic Card issue (geforce 840m)

I updated the bios but not to 1.20 - system update does not give it. I have the 1.19 version. Would it still be good to update my laptop to this latest version (I just verify, because it is not given in the lenovo system update tool).

 

Thanks you very much! 

Gijs

GijsDros
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Posts: 8
Registered: ‎01-23-2016
Location: US
Views: 1,055
Message 6 of 8

Re: Thinkpad Yoga 15 Graphic Card issue (geforce 840m)

Hi!

I haven't heard back from you for a while. 

I still have the problem. I can only use my new laptop when switching off the Nvidia Graphic card. Maybe in the meantime you have found another solutions that can help me fixing the problem?  

 

Nobody replied to my previous question yet:

I updated the bios but not to 1.20 - system update does not give it. I have the 1.19 version. Would it still be good to update my laptop to this latest version (I just verify, because it is not given in the lenovo system update tool).

 

Thanks you very much! 

Gijs

NABBOU
What's DOS?
Posts: 1
Registered: ‎07-28-2017
Location: CA
Views: 566
Message 7 of 8

Re: Thinkpad Yoga 15 Graphic Card issue (geforce 840m)

I have the same problem , so im waiting for soltuion , need help plzzz !!

GijsDros
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Posts: 8
Registered: ‎01-23-2016
Location: US
Views: 562
Message 8 of 8

Re: Thinkpad Yoga 15 Graphic Card issue (geforce 840m)

Hi, It turned out the graphic card was broken. Since it comes together with the motherboard, they needed to replace the whole motherboard. Luckily I was still in the guantee period 

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