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Muff
Paper Tape
Posts: 3
Registered: ‎12-23-2013
Location: Germany
Views: 4,778
Message 1 of 12

Thinkpad Yoga digitizer doesn't work

Hey guys,

 

perhabs you know a solution before i'm contacting the lenovo support.

 

My intigrated Wacom digitizer pen does not react with the Touchpad, also there is no Wacom/Pen device below the Human Interface at the device manager.

 

I tried to:

 

- clean installed the IOS

- installed all necessary driver from the Lenovo homepage/ + with Thinkpad System Update

- tried to install the digtizer Firmware but then this error message always appears (attachment)

 

 error message.JPG

 

Yes, battery is charged and ac adapter is connected

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 4,759
Message 2 of 12

Re: Thinkpad Yoga digitizer doesn't work

Did your machine came with digitiser there are versions without Wacom digitiser.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Muff
Paper Tape
Posts: 3
Registered: ‎12-23-2013
Location: Germany
Views: 4,744
Message 3 of 12

Re: Thinkpad Yoga digitizer doesn't work

Yep, it is the Yoga with the integrated digitizer pen :-)
lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 4,741
Message 4 of 12

Re: Thinkpad Yoga digitizer doesn't work

in which case, the ThinkPad has some hardware issue.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
fregoe
Token Ring
Posts: 59
Registered: ‎09-08-2011
Location: Germany
Views: 4,661
Message 5 of 12

Re: Thinkpad Yoga digitizer doesn't work

Doesn't it work with the whole tablet or just with specific software?

Mine didn't work with photoshop and installing Wacom Feel driver helped ;-)

Muff
Paper Tape
Posts: 3
Registered: ‎12-23-2013
Location: Germany
Views: 4,475
Message 6 of 12

Re: Thinkpad Yoga digitizer doesn't work

Hey guys,

 

The digitizer doesn't work/reacts with the whole notebook/tablet in each situation.

 

I couldn' find compatible drivers from Wacom, maybe you can took some screenshots (in english or german) from your device manager - so i can compare them wih mine.

 

I checked my system with the Wacom Hardware check

 

Wacom.JPG

 

so i'm missing devices? And yes, i own the Yoga 1080p version with i7 and the digitizer slot.

 

regards

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 4,441
Message 7 of 12

Re: Thinkpad Yoga digitizer doesn't work

@muff,

i think you should contact the service, you may have a hardware problem.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
error_157
Paper Tape
Posts: 2
Registered: ‎01-21-2014
Location: Germany
Views: 4,388
Message 8 of 12

Re: Thinkpad Yoga digitizer doesn't work

Hey Muff,

 

I have the exact same problem (model 20CD0001GE) and get the exact same error messages when using the Wacom Hardware Check.

 

What did you do to make it work? Was it a hardware problem in the end that could only be solved by returning the device?

 

Thank you and best regards!

Natz
Blue Screen Again
Posts: 6
Registered: ‎12-21-2013
Location: Hamburg
Views: 4,362
Message 9 of 12

Re: Thinkpad Yoga digitizer doesn't work

Hey,

 

got the same problem on my YOGA (20CD0038GE)! How to solve this problem?

Is it possible to install the driver on a manual way without the check?

error_157
Paper Tape
Posts: 2
Registered: ‎01-21-2014
Location: Germany
Views: 4,295
Message 10 of 12

Re: Thinkpad Yoga digitizer doesn't work

Hey Natz,

 

after a chat and some remote sessions with Lenovo support they suggested to return the device and get a new LCD panel.

 

Since I ordered via Amazon, I requested a replacement device which will hopefully work.

 

Good luck with your device and best regards!

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