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skaj
Fanfold Paper
Posts: 6
Registered: ‎01-30-2014
Location: Hamburg
Views: 5,006
Message 1 of 6

Thinkpad Yoga integrated camera is not working

Hi there,

I have a problem with integrated camera in my Thinkapad Yoga. The camera doesn't work. In manager device there is no such thing like camera. I have installed the newest drivers from Lenovo website but is didn't help. Lenovo Solution Center is reporting about unknown device which is not installed but i can't figure it out what is it.

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 4,924
Message 2 of 6

Re: Thinkpad Yoga integrated camera is not working

Hi,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that integrated camera is not working in your ThinkPad Yoga.

 

Check in BIOS if integrated camera is enabled. What do you see under imaging devices in device manager?

 

Please let me know the happenings!

 

Best regards,

Mithun.



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skaj
Fanfold Paper
Posts: 6
Registered: ‎01-30-2014
Location: Hamburg
Views: 4,917
Message 3 of 6

Re: Thinkpad Yoga integrated camera is not working

In the BIOS camera is enabled, i have checked.

 

What i can see in device manager you can check (with hidden devices)

 

When i am trying to install driver there is information "setup failed" "please plug in camera and instal driver again"

 

Link to picture

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 4,864
Message 4 of 6

Re: Thinkpad Yoga integrated camera is not working

Hi,

 

Camera is a USB device. Try updating the USB hub drivers. Update BIOS to the latest version as well. Now try installing the camera drivers.

 

If it didn’t help, it sounds like a hardware issue with your camera. The cable might have got unplugged or the camera itself would have gone faulty. I would strongly recommend you to contact our technical support for assistance.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Best Regards,

Mithun.



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HeartStrong07
Ctrl-Alt-Del
Posts: 5
Registered: ‎12-06-2013
Location: Carlisle
Views: 4,837
Message 5 of 6

Re: Thinkpad Yoga integrated camera is not working

I am having the same problem with my camera. How does one "Check in BIOS if integrated camera is enabled?" When I roll back the driver, the camera works again. What about the driver update is making the camera not work?

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 4,814
Message 6 of 6

Re: Thinkpad Yoga integrated camera is not working

Hi HeartStrong07,

 

Press F1 when ThinkPad logo is displayed to get into BIOS and you can check there if integrated camera is enabled

or not. Since you are able to make driver rollback and related changes, it seems the camera is enabled in BIOS.

 

Maybe the driver update is conflicting with Windows causing the issue. Stay with the older version for now or you have to wait for a new update. Sorry for the inconvenience.

 

Best regards,

Mithun.



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