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serenity74
Paper Tape
Posts: 2
Registered: ‎05-20-2015
Location: UK
Views: 417
Message 1 of 1

Thinkpad Yoga keycap replacement after 13 months

Today the key cap for the right control key on my Lenovo Thinkpad Yoga S1 (2014 model, 20CD) went missing. I have absolutely no idea how it happened, this morning when I went to put it into my bag as usual to go to work the keycap just wasn't there. I've searched up and down the house but no luck. I didn't drop it or had anything falling on it, it must have just fallen off during normal handling. I've never had any key fall off before on any of the laptops I've had so far.

 

So I call Lenovo support. The device is 13 months old, so just out of warranty. Key caps are not sold separately. A replacement keyboard is 96 pounds + VAT. If I want it installed by Lenovo it's another 212 pounds + VAT for the labour.

 

Seriously? That's 370 pounds total for a missing key that fell off on its own 1 month after the warranty expired. For 320 I can get a one year old used S1 on ebay.

 

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