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Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 13,972
Message 11 of 82

Re: Thinkpad Yoga, not waking up after sleep

Hi all,

 

It seems there is some hardware issue involved causing the problem. I strongly recommend you to contact our technical support for assistance.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Best Regards,

Mithun.



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henrikh
Blue Screen Again
Posts: 7
Registered: ‎12-10-2013
Location: Norge
Views: 13,944
Message 12 of 82

Re: Thinkpad Yoga, not waking up after sleep

Hi mithunr

 

As I mentioned in my post 12-20-2013 above my issue is something slightly different than the thread topic. My issue is not related to sleep mode, but rather "screen off" and I only have this problem when I connect to my Sandberg USB 3.0 hub.

 

Can you clarify is this also related to a hardware issue?

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 13,898
Message 13 of 82

Re: Thinkpad Yoga, not waking up after sleep

Hi Henrikh,

 

Check if the USB port is broken and is giving a short-circuit signal, which makes the display to turn off.

 

Is the display turning off even when the system is connected to an AC adapter?

Have you tried the same device on some other system and checked if it’s working fine there?

 

Maybe a corrupted USB driver is causing the issue. Try reinstalling the same.

 

Hope this helps!

 

Best regards,

Mithun.



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Jnewark
Fanfold Paper
Posts: 5
Registered: ‎12-18-2013
Location: New Jersey
Views: 13,882
Message 14 of 82

Re: Thinkpad Yoga, not waking up after sleep

UPDATE

 

I exchanged my Lenovo Yoga 2 Pro for another one (Best Buy didn't give me any problem whatsover).

The second came pre-installed with Windows 8.1. And so far, it has no problem waking up from sleep mode.

 

Now I have another problem:  I was listening to a music website and the audio stopped for no reason.  This has happended twice. The sound won't start on the website, youtube, or anyplace.  I've checked all the volume controls.  What's up with that?  I can't win with this Yoga.....

Jnewark

mr_sarge
Fanfold Paper
Posts: 10
Registered: ‎01-07-2014
Location: Quebec, Canada
Views: 13,823
Message 15 of 82

Re: Thinkpad Yoga, not waking up after sleep

Hi,

 

I've received my ThinkPad Yoga yesterday (20CD) and let it turned on for the night.  Power adapter plugged in, nothing else.

 

This morning, the power light (above the I) was turned ON and not blinking.  So it wasn't in sleep mode like it should have.

 

The MIC mute light and the keyboard backlight where also ON.

 

Power button didn't do anything (hold it for 30 sec.).  I tried to close the lid wait and reopen it.  tryd to play with the mouse ands keyboard.  nothing worked.

 

The bottom of the laptop was a little warm, so the CPU wasn't in sleep mode.

 

I didn't have time to wait for the battery to die.  So I openned the case and disconnected it.  Everything is fine for now.  But I don't want to crack open my laptop everythime!

 

Did domeone found a solution for this issue?

 

Thank you!

Jnewark
Fanfold Paper
Posts: 5
Registered: ‎12-18-2013
Location: New Jersey
Views: 13,819
Message 16 of 82

Re: Thinkpad Yoga, not waking up after sleep

Update again.  Ok, it's been over a week since I replaced the defective Yoga with a new one.

The old one came with Windows 8.0, which I upgraded to 8.1.  Even after loading all the new drivers from the Yoga website, the old Yoga refused to wake from sleep, without a hard boot from the power button.

The good news is that the new Yoga, which came pre-loaded with 8.1 works like a charm.  It can sleep all night, and will automatically start up as soon as a press any key, or touch the Windows button.  Finally.

The other problem with the audio stopping, has also to do with Windows, and which windows are open in the desktop or the metro mode.  If I close all the other windows, then the single window with the audio will work.

I'm still not a fan of his Windows 8.

Jnewark

corecomps
Paper Tape
Posts: 6
Registered: ‎11-05-2013
Location: Minneapolis
Views: 13,808
Message 17 of 82

Re: Thinkpad Yoga, not waking up after sleep

Mine came with 8.1 and still didn't work.

I have 8 and 8.1 on many devices that work fine. Blaming the OS for a hardware issue doesn't make sense. Lenovo qualified this machine with 8 and 8.1. It is a business class device and it is not cheap. It should just work.
joseantonio2410
Paper Tape
Posts: 3
Registered: ‎01-10-2014
Location: Karlsruhe
Views: 13,758
Message 18 of 82

Re: Thinkpad Yoga, not waking up after sleep

Hi there,

 

i have the same problem with my new Thinkpad yoga, i called the support center, but they told me i have to downgrade to windows 8 altought my computer came with windows 8.1 preinstalled. I dont want to do that, do you have already a solution for this problem. I woudn´t want to send the computer back. When do you think this problem will be solved.

 

Best Regards,

 

Jose Antonio Cepeda

mr_sarge
Fanfold Paper
Posts: 10
Registered: ‎01-07-2014
Location: Quebec, Canada
Views: 13,756
Message 19 of 82

Re: Thinkpad Yoga, not waking up after sleep

They want you to downgrade ?!?

joseantonio2410
Paper Tape
Posts: 3
Registered: ‎01-10-2014
Location: Karlsruhe
Views: 13,753
Message 20 of 82

Re: Thinkpad Yoga, not waking up after sleep

yes they told me that the problems are due to windows 8.1, so they said i shoud install windows 8... I think that is a really lame response for the problems that they shoud fix

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