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19 Posts

03-23-2014

United States of America

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  • Message 1 of 6

Thinkpad Yoga won't power up anymore

2014-07-12, 23:30 PM

I was using my Thinkpad Yoga today (Quicken) and then suddenly, the screen went blank, the fan started making noise, and that was it. Can't power it up or down.

 

I've had it 3 months. I was watching 24 on it last night. Since the battery is inaccessible, there was no way to turn it off. I called Microsoft Tech Support and they were useless I took it into the Aventura Mall Microsoft Store but they said they can't fix it they can only send it out which will take weeks.

I have the Complete Care plan, mind you.

I tried unscrewing the bottom myself. I still couldn't get it off, but the fan noise at stopped. I tried hooking up to power and turning it on, but it still won't turn on. 

 

Help please, other than taking it to Microsoft Store who said it will take weeks to repair.

 

 

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19 Posts

03-23-2014

United States of America

24 Signins

204 Page Views

  • Posts: 19
  • Registered: ‎03-23-2014
  • Location: United States of America
  • Views: 204
  • Message 2 of 6

Re: Thinkpad Yoga won't power up anymore

2014-07-13, 2:23 AM

I'm most concerned about sending it off because of all the confidential and financial information I have on this computer. I hope someone can help so I don't have to send it off.

 

I tried unscrewing the bottom but there is one screw that is stripped so I couldn't pull the whole thing off. I saw the battery, but it looks like that takes screws to pull it off and I don't have a way to do that. 

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76 Posts

06-10-2014

Singapore

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  • Message 3 of 6

Re: Thinkpad Yoga won't power up anymore

2014-07-13, 2:39 AM

The battery is simple to take off. Only one screw is holding onto the battery. You shoud check to make sure the cables on the mb are not loose. My TPY failed to bootup due to a loose MB data cable (It's just ontop of the hdd bay).

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19 Posts

03-23-2014

United States of America

24 Signins

204 Page Views

  • Posts: 19
  • Registered: ‎03-23-2014
  • Location: United States of America
  • Views: 204
  • Message 4 of 6

Re: Thinkpad Yoga won't power up anymore

2014-07-13, 11:53 AM
Thanks for the tip. Do you have any suggestions on how to remove the one screw that appears stripped that is preventing me from being able to open the whole thing up?
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76 Posts

06-10-2014

Singapore

182 Signins

1109 Page Views

  • Posts: 76
  • Registered: ‎06-10-2014
  • Location: Singapore
  • Views: 1109
  • Message 5 of 6

Re: Thinkpad Yoga won't power up anymore

2014-07-13, 12:07 PM

afraid not. a quick google search shows some tips for striped screws, but i've no experience with them.

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19 Posts

03-23-2014

United States of America

24 Signins

204 Page Views

  • Posts: 19
  • Registered: ‎03-23-2014
  • Location: United States of America
  • Views: 204
  • Message 6 of 6

Re: Thinkpad Yoga won't power up anymore

2014-07-14, 1:49 AM

Good news. I went back to the Microsoft Store and met with someone different. He looked at my computer and said since it had only been 3 months, he'd swap it out with a new one, swap out my hard disc, and restart my Complete Care warranty. So that was great! He did it right in front of me. I told him the other guy the other day said they couldn't do that and he said he'd have a talk with him. They don't know what caused the other problem, but said it seemed related to it not holding a charge.

 

Also, he said he was able to remove the warped screw because he had another, slightly bigger, screwdriver. 

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