04-19-2016 12:54 PM
My 2 days old yoga 260 makes a ticking noise in the right hinge always when I open the notebook or move the screen open a little bit. It is irritating and I am concerned about the build quality of the hinge. What to do?
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04-19-2016 01:39 PM
My hinges are quiet and smooth, but they are tight and sturdy so that the screen is stable in any orientation. I'm sorry, but without hearing or feeling yourem there is no way for me to say if yours are "normal", but it is common for a tight hinge to make a little noise when it begins a motion.
04-19-2016 02:31 PM - edited 04-19-2016 02:48 PM
I suggest not pressing the screen. Modern multi-layer screens are thin and can get pressure spots. It it is defective, return it or call support. Don't break someting that could be called customer-caused damage.
04-19-2016 05:40 PM
See this earlier thread of mine:
I send 2 units back a couple of days after getting them new for the same exact problem. Wow, I was hopping that it was just my bad luck. Seems like it's more of a wide spread defect than I thought. I hope my new unit #3 arriving tomorrow doesn't have that problem.
04-20-2016 02:46 AM
Just returned that machine while you can. Track point cap on mine scratch the screen and after a month of use and bright spots apear.
My conversation with CSO is mildly interesting, according to him I damage lcd. He explained I could have press it, I replied it's a touch screen and I'm not supposed to touch it.
He then claim I might have left something between screen and keyboard while closing the lid. I promptly replied if that's the case lcd would have Crack and he agreed.
Lastly he claim I have left something on it. That's when I stopped, there's no end to their excuses.
They are selling a touch screen laptop that can't be touch, else it consumer induced damage (CID). It's a laptop they debut with someone standing on it, but if you dare to place a phone on top of it, it's CID.
04-20-2016 07:09 PM
Updated my original post with this:
"Got unit #3 delivered today. So far so good. Moderate shake causes no audible rattle. Vigorous shake produces very minor creaks coming from the right hinge area. Since the later kind of outside of normal usage pattern I'm totally fine with it as is. I hope it stays that way while I continue testing the new laptop. Liking it so far though."
If you're within return window and *if* it bothers you, I'd consider exchanging or returning it. HTH.