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2 Posts

10-08-2014

Russia

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  • Registered: ‎10-08-2014
  • Location: Russia
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Touchscreen stopped working, ThinkPad Yoga

2014-10-08, 11:06 AM

Lenovo ThinkPad Yoga S1, Windows 8.1

The touchscreen stopped working, although the pen works.

How can I fix it?

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5 Posts

04-16-2014

Chicago

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  • Registered: ‎04-16-2014
  • Location: Chicago
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Re: Touchscreen stopped working, ThinkPad Yoga

2014-10-31, 1:16 AM

I have the same issue.  This first occurred back in May or June when it all of a sudden stopped responding to touch.  Additionally, the auto-rotation was disabled as well as the trackpad lock when the screen is bent all the way back.  I finally got around to sending it in last week and earlier this week I got it back with a factory image loaded onto the machine.  After booting up, the touchscreen was working perfectly fine as was the auto-rotation and trackpad lock.  I then proceeded to start installing Windows updates and after the last installation, I discovered that the screen had become unresponsive again!  To me, this indicates that some update had disabled the screen and indeed, under Device Manager, the HID-compliant touch screen is noted as being disconnected.  I'm not entirely sure how to reconnect the screen, so if anybody has suggestions that would be appreciated.

 

On a separate note, I called Lenovo software support and after explaining the situation to the technician on the phone, he then told me that I would have to buy software warranty for them to fix it.  This is ridiculous!  Why should I have to pay Lenovo to fix a problem that stems from a probable incompatibiity of their own software/drivers with Windows updates?  And after I complained about this hypocrisy, he even had the gall to suggest to me to talk with a "computer-savvy friend" who might be able to help.  I spent a lot of money on this machine, and for me to get that kind of service is incredibly disappointing.

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