12-19-2012 01:33 PM
I'm trying to create a recovery drive on the Twist I just received but, when I go to do so I receive the following error:
"We can't create a recovery drive on this PC
Some required files are missing. To troubleshoot problems when your PC can't start, use your Windows installation disc or media"
The computer did not come with recovery media but has recovery partitions that aren't assigned drive letters. I called support and told them it wouldn't work and they didn't even try to troubleshoot. Instead they attempted to look up a part number for the recovery discs, which they could not find. Has anyone else run into this or a similar problem?
I'm also not able to even create a repair disc, when I attempt to do so I receive the following error:
Windows was unable to parse the requested XML data.
12-20-2012 06:31 AM - edited 12-20-2012 09:20 AM
Hey there dann,
What version of Windows 8 are you using? It appears you may need to the Window 8 disc to be able to create the recovery drive because it needs files that are not on your system. I found those part numbers for the Windows 8 recovery media for you.
04T7196 - Win 8 64 Bit US
04T7223 - Win 8 Pro 64 Bit US
Additional part numbers can be found here for all system parts and recovery media for you the Twist (s230u). If you contact service back they should be able to get the media sent to you. Good Luck.
12-20-2012 09:14 AM
03-06-2013 10:45 PM