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dann
Paper Tape
Posts: 4
Registered: ‎09-12-2012
Location: USA
Views: 2,424
Message 1 of 4

Twist - Create a recovery drive.

I'm trying to create a recovery drive on the Twist I just received but, when I go to do so I receive the following error:

 

"We can't create a recovery drive on this PC

 

Some required files are missing. To troubleshoot problems when your PC can't start, use your Windows installation disc or media"

 

The computer did not come with recovery media but has recovery partitions that aren't assigned drive letters. I called support and told them it wouldn't work and they didn't even try to troubleshoot. Instead they attempted to look up a part number for the recovery discs, which they could not find. Has anyone else run into this or a similar problem?

 

I'm also not able to even create a repair disc, when I attempt to do so I receive the following error:

Windows was unable to parse the requested XML data.

 

Retired Support Specialist
Posts: 636
Registered: ‎12-11-2012
Location: Raleigh, NC
Views: 2,394
Message 2 of 4

Re: Twist - Create a recovery drive.

Hey there dann,

 

What version of Windows 8 are you using? It appears you may need to the Window 8 disc to be able to create the recovery drive because it needs files that are not on your system. I found those part numbers for the Windows 8 recovery media for you.

 

04T7196 - Win 8 64 Bit US

04T7223 - Win 8 Pro 64 Bit US

 

Additional part numbers can be found here for all system parts and recovery media for you the Twist (s230u). If you contact service back they should be able to get the media sent to you. Good Luck.



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dann
Paper Tape
Posts: 4
Registered: ‎09-12-2012
Location: USA
Views: 2,380
Message 3 of 4

Re: Twist - Create a recovery drive.

Thank you for the part numbers, the support escalated the issue and is attempting to order the recovery media. Though support seems to really not have much idea on how to support Windows 8 since they made no attempt to really troubleshoot it and basically said it would not work without the disc.
Jojototo
Paper Tape
Posts: 1
Registered: ‎03-06-2013
Location: Texas
Views: 2,029
Message 4 of 4

Re: Twist - Create a recovery drive.

04T7196 - Win 8 64 Bit US
Do you know how much this recovery media cost?
My HD was bad and IBM sent me a replacement HD with nothing in it. I did not make a recovery USB before the HD went bad.

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