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wdesign
Blue Screen Again
Posts: 4
Registered: ‎08-13-2015
Location: Minnesota
Views: 4,289
Message 1 of 12

Twist - mouse cursor flickers and disappears

The mouse on my Twist is only visible when moving it. It constantly filckers while moving and disappears as soon as I stop moving it.

I am currently running Windows 10 but had the same issue with 8.1 that went away eventually. I'm not sure how.

I updated to the current BIOS for Windows 10.

Drivers installed seem to have higher numbers than what's available on the support site.

This problem occurs with any built in or external mouse.

 

 

Mod's Edit: System model added to Subject line to improve visibility / clarity

stianen
Paper Tape
Posts: 3
Registered: ‎08-19-2015
Location: Norge
Views: 4,210
Message 2 of 12

Re: mouse cursor flickers and disappears

I have this problem too. Just upgradet to 10, and it began. I didn't have the problem on 8.1, though.

 

I'm new to this forum - how long is normal response time for these kinds of questions?

wdesign
Blue Screen Again
Posts: 4
Registered: ‎08-13-2015
Location: Minnesota
Views: 4,197
Message 3 of 12

Re: mouse cursor flickers and disappears

Apparently they don't know the answer or they're really slow. Anyway, mine did fix itself eventually but I left the question up to see what their ideas are to fix this the next time it happens.

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 4,190
Message 4 of 12

Re: mouse cursor flickers and disappears

"I'm new to this forum - how long is normal response time for these kinds of questions?"

 

"Apparently they don't know the answer or they're really slow."

 

 

Please keep in mind that this forum is a peer to peer discussion group.  In other words it is owners assisting other owners. Until the right person who has experienced the problem or knows of an answer comes along there will be a delay in receiving a response.  Although Lenovo Support Staff visits the forum, they may or may not join in with every discussion here. 



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wdesign
Blue Screen Again
Posts: 4
Registered: ‎08-13-2015
Location: Minnesota
Views: 4,177
Message 5 of 12

Re: mouse cursor flickers and disappears

So, how does an owner contact support when their machine isn't under warranty?
Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 4,173
Message 6 of 12

Re: mouse cursor flickers and disappears

You can call Lenovo Support at......

 

Lenovo Support - USA

1-877-453-6686
24 hours a day 7 days / week



___________________________________________________________
♦ Find a post helpful? Thank that member by clicking on the ☆Star☆ below
     to award them a Kudo.
♦ Posting a problem and a reply is helpful and it answers your question,
     please mark it as an "Accept As Solution"
♦ I'm not a Lenovo employee, just a volunteer geek who likes to help folks.
Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

Communities:    English English    Deutsche Deutsche     Español Español     Portugues Portugues     Russian flag Русскоязычное

wdesign
Blue Screen Again
Posts: 4
Registered: ‎08-13-2015
Location: Minnesota
Views: 4,159
Message 7 of 12

Re: mouse cursor flickers and disappears

I thought that was paid support. There's no free support?

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 4,143
Message 8 of 12

Re: mouse cursor flickers and disappears

It is paid support after the warranty period.



___________________________________________________________
♦ Find a post helpful? Thank that member by clicking on the ☆Star☆ below
     to award them a Kudo.
♦ Posting a problem and a reply is helpful and it answers your question,
     please mark it as an "Accept As Solution"
♦ I'm not a Lenovo employee, just a volunteer geek who likes to help folks.
Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

Communities:    English English    Deutsche Deutsche     Español Español     Portugues Portugues     Russian flag Русскоязычное

stianen
Paper Tape
Posts: 3
Registered: ‎08-19-2015
Location: Norge
Views: 4,104
Message 9 of 12

Re: mouse cursor flickers and disappears

But surely, this has to be a common enough problem that a solution could be found somewhere online? A driver download or something? I really feel it shouldn't be neccesary to call customer support for this kind of problem.

imfanee
What's DOS?
Posts: 1
Registered: ‎08-31-2015
Location: Pakistan
Views: 4,052
Message 10 of 12

Re: Twist - mouse cursor flickers and disappears

I had same problem and got fixed using following steps,
I Changed my screen resolution from 1366X768 to 1360x768 and mouse started working fine.
Then I downloaded windows 10 64 bit driver from lenovo site and downgraded the windows default display driver with the downloaded one (it inverted my mouse movement Smiley Tongue)
Then I opened my device manager and right click on display driver and click on upgrade then select "automatically search driver" option from dialog.
It again upgraded the driver and I again changed resolution to 1366x768 and my mouse still working fine.

 

(BTW if anyone not able to understand me send me an email ***********@gmail.com as I may not visit or reply forum soon)

 

 

Mod's Edit: Email address removed to protect owner from its unwanted use.

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