01-21-2013 07:05 PM
I've had the ThinkPad Twist for 4 days now, and now all of a sudden I have lost the ability to swipe my screen to access the charms bar. The only way I can access it, is either by using the trackpad or by entering windows + C; however, doing this is incredibly inconvenient, especially while in tablet mode - having to constantly switch it from tablet mode to laptop mode to get the keyboard to access the charms bar pretty much makes tablet mode absolutely useless.
I have already tried calibrating the screen, as well as resetting the calibration... neither brings back the charms bar.
01-21-2013 08:01 PM - edited 01-21-2013 08:02 PM
My first recommendation would be to ensure that all your drivers and your BIOS have been updated. The latest BIOS for your system was released a week ago, so it may provide some help on the issue. The BIOS update can be found here, and all other available driver updates for your system can be found here.
Hope it helps,
01-23-2013 12:59 PM
For clarification of your particular issue: All other touch commands work properly, but not swiping for the Charms Bar, correct?
Also, what is your exact machine type and model? You can find this information on the bottom of the computer. It should be a seven-digit code with formatting like: XXXX-XXX. Be sure to not post your serial number, however. I'd like to look up the components of the device and see what could be causing the issue.
01-23-2013 03:12 PM - edited 01-23-2013 03:12 PM
My BIOS is up to date. This appears to be an intermittent issue,seeing as everything was working properly yesterday... until I put the ThinkPad into tent mode... then the charms bar disappeared again and I couldn't get it back. My charms bar is back again today, but I don't know for how long that will be the case.
01-23-2013 07:54 PM
Does restarting the machine solve the problem, or is it completely random? Also, if you go into the Event Viewer, do you see anything out of the ordinary? Look in the Windows Logs here and see if there are any signs of trouble.
Thanks in advance,
01-24-2013 01:29 AM - edited 01-24-2013 02:00 AM
The problem is completely random and often occurs after a suspend. Sometimes it takes several reboot to make it work again.
There are some strange event in the log. My OS is in French but I can send you the log
after having deleted the log I have not found error.
The problem occurs at the first standby
01-24-2013 12:07 PM
Do you know exactly what/where the problem is? Could you send me the log so I can see the strange events? I actually know a bit of French and should be able to decipher it?
Thanks in advance,
01-24-2013 03:03 PM - edited 01-24-2013 03:04 PM
Here is what I did to reproduce the problem
- Starting the PC
- Everything is OK
- Adjustment of standby after 1 minute (stop hard disks and 1 min Standby 1 min)
- I patient until the standby
- Pressing the power button
- The charms bar does not appear with the touch (Looking good on the bottom right perceives a circle as if you touched the touch screen)
- Forced reboot it works again and
- The problem is systematic for each standby
I send you the logs as soon as possible