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Marty_
Punch Card
Posts: 20
Registered: ‎03-02-2014
Location: NL
Views: 2,035
Message 1 of 8

Update of Intel Management Engine fails

I have a Lenovo Thinkpad Yoga 14. I'm using Lenovo's tool "System Update 5". This indicates there's an update for "Intel Management Engine 11.0 Firmware -7 [32,64]/8.1/10 [64]". When installing using the Lenovo tool, I get the following error message: "error 8743 Unknown or unsupported platform" (screenshot: http://imgur.com/a/wvcX8) What should I do? I googled the error message but am unable to understand the complex discussions I found for this error message.

 

*Update 23-June: I installed the Intel driver update manager (https://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu). The only driver that needed updating was for wifi. I installed that but it did not change my problem. Any suggestions what to do?

CheshireLeopard
What's DOS?
Posts: 1
Registered: ‎07-05-2017
Location: US
Views: 1,877
Message 2 of 8

Re: Update of Intel Management Engine fails

I have this problem too.

 

Marty_
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Posts: 20
Registered: ‎03-02-2014
Location: NL
Views: 1,868
Message 3 of 8

Re: Update of Intel Management Engine fails

Update: I've also tried updating by downloading Intel Management Engine 11.0 Firmware (so not using Lenovo's tool "System Update 5"). Unfortunately, it produced the same error message as in the original post. I've also contacted Intel and they responded the update has to come from Lenovo so it's a Lenovo problem they cannot help with.

 

Upon contacting Lenovo support, they are only offering to take the laptop in for repairs.

kokein
Ctrl-Alt-Del
Posts: 27
Registered: ‎09-20-2012
Location: PL
Views: 1,818
Message 4 of 8

Re: Update of Intel Management Engine fails

TPY14
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Posts: 3
Registered: ‎11-28-2015
Location: US
Views: 1,593
Message 5 of 8

Re: Update of Intel Management Engine fails

 

 have a simmilar problem - System Update reports update was successful, but if I run it again, it indicates there's a critical update for "Intel Management Engine 11.0 Firmware -7 [32,64]/8.1/10 [64]

:-)

ToxicFire
Serial Port
Posts: 39
Registered: ‎12-13-2015
Location: DE
Views: 1,465
Message 6 of 8

Re: Update of Intel Management Engine fails

Do you have any news on that topic?

 

Ever since IME firmware 11 was released I get an update notice via ThinkVantage System Update and via Support-Webpage to update the firmware. I tied every released version (4 up to now). Every single one faild with "Unknown or unsupported platform"

 

So, is there actually any one out there that has successfully updated their ThinkPad Yoga 14 IME firmware?

 

 

Lenovo ThinkPad Yoga 14 (20DNS02H00), i5-5200U, 1TB Samsung 850 PRO SSD, 8GB RAM, GeForce 940M, Windows 10 Pro 64-bit (1703) clean install & Lenovo OneLink Dock Pro with 2x Samsung XL2370
TPY14
Fanfold Paper
Posts: 3
Registered: ‎11-28-2015
Location: US
Views: 1,461
Message 7 of 8

Re: Update of Intel Management Engine fails

Nope - I am not even trying that update anymore.

Marty_
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Posts: 20
Registered: ‎03-02-2014
Location: NL
Views: 1,454
Message 8 of 8

Re: Update of Intel Management Engine fails

I'm not trying anymore either, it's not working. I do find it troubling, given that it's an essential security update.

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