04-11-2014 04:52 AM
04-13-2014 04:20 PM
Mark, Someotherguy & Lenovo Staff,
It's marginally nice that you thank the community for finding the problem (Special thanks to Neodymium who posted the solution!!!), as the amount of money, time and hassles resulting from both including this EMC bloatware and lack of QA/QC before it was released is inexcusable (especially since unwanted, useless bloatware is a bigger problem for non-IT specialists like myself who have no idea what we can be safely deleted).
Hours of my time, the lSP (including sending a technician over to my office to check the physical line, who then suggested getting a new router), buying a new router, and all the downtime from real work adds up to $$$$$$$$$$, not to mention the aggravation/frustration. And that's just me. The others who posted (and those that haven't heard of this solution) are experiencing major problems on their corporate networks, costing multiples of what it cost me.
Lenovo should do an immediate recall just like the auto industry does when something so 'unsafe' happens. This problem is unbelieveably 'unsafe' and unacceptable - it would be as if an automaker released a car that for some unknown reason started steering out of control going at 500 mph hitting every other vehicle on the road!
I hope instead of receiving Lenovo's sales spam emails every week or two, you instead send out more welcome and important emails about defective products such as this, saving us from having to search for it on forums.
Lenovo has lost tons of credbility in my mind. You would be advised to rectify this properly to gain the trust of your (now less happy) customers.
04-13-2014 04:40 PM
I have to agree with you that Lenovo's response has been somewhat tepid in alerting customers. The downtime in our office was substantial and costly. Posting a warning in their customer support site seem a bit passive for my tastes. In my view, all registered owners should have received an email alerting them of the problem along with instructions as to how to remove the program. Get the word out! That's the difference between acting responsibly and damage control.
04-16-2014 08:39 PM
THANK YOU!! I have been searching for the problem to extensive wifi connectivity issues plus some suddenly MASSIVE CPU and Memory hogging. My TP Yoga is 2 weeks old and I had no issues to begin with. Then wifi at my home started having major issues. It has now progressed to nearly any wifi. And two days ago I couldn't do anything on my machine as it was essentially stalled. I didn't know Discovery.exe as the hog, but now I remember a quick message that popped up in Win 8.1 indicating something about EMC storage, which I had never installed. I don't know how it suddenly spawned, but it did. I am in a hotel right now, about to pull my hair out. I had called my company support line, my router support line (Belkin) for my home, and tried to get in touch with Lenovo (but their hours of phone support are ridiculous for us on the west coast since they are EST-based).
Here is to hoping this solves what has become a huge headache for me. I was literally planning on calling Lenovo this weekend to figure out how to send it back as all three sources couldn't help me resolve it.
Thanks for the post!!
04-16-2014 09:04 PM
I did a Google search on the Storage Connector (discovery.exe) and found that 10,000 Danish University students had their internet knocked out by ONE Lenovo laptop running this software. I even posted a response in Danish (thank you Google Translate) for a doubter who refused to believe that this could happen with one laptop.
The good news is that everything goes back to normal when you shut discovery.exe down. The bad news is that we got blacklisted on a few sites for excessive traffic.
04-17-2014 12:09 AM
what is the update from your teams on this? It effectively a virus that is knocking out many networks and causing considerable inconvenience and embarrisment to Lenovo users so there should be an urgent fix sent out by now. There will be many Lenovo users who dont read this site and so will be unaware of the cause of there problems and the damage they are causing to the networks they are running on.
There should be an immediate notification by Lenovo to all users with instructions on what to do. Also some form of compensation for the troubles caused would go some way to making up for such a monunmental error.
If there isnt an official response soon then it may be time to either go to the press or use social media to inform the community.
04-17-2014 02:57 AM
The Danish site mentioned this thread on this forum. Here is the link if you know Danish or use Google Translate:
04-17-2014 08:47 AM - edited 04-17-2014 09:10 AM
Please see our forum KB article on this - it has been updated to now include links to the updated version of the application which addresses these symptoms. Lenovo has taken action to update the application quickly after receiving reports in the forum, and provided immediate recommendation to customers to uninstall the application if they are not using it / or it is causing troubles on their network.
The official tip on the Lenovo support site should be updated shortly.
In addition, our TVSU (ThinkVantage System Update) includes the update this week and is proactively offering the update for all affected systems - this is our normal method of proactively delivering software fixes and does not rely on customer registration, email notification etc.