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GLI-Think
Paper Tape
Posts: 1
Registered: ‎05-05-2019
Location: US
Views: 245
Message 1 of 2

X1 Yoga 3rd gen, LD20CTO, touch screen not working, active pen works. What to check?

Hi all,

 I got this machine new and the symptom happened about 2 months ago. I tried disable/enable, reinstall driver, without change. Besides hardware scan shows nothing out of order. I checked here and found two relevant posts, whose solutions all point to hardware problem (Replacing screen and "LCD CROSS LINE SHORT"). So, before convincing myself that I also get a faulty device and need to have it repaired (I still have warranty), is there anything else I can/should check? Thanks!

Community SeniorMod
Community SeniorMod
Posts: 10,492
Registered: ‎01-01-2010
Location: US
Views: 241
Message 2 of 2

Re: X1 Yoga 3rd gen, LD20CTO, touch screen not working, active pen works. What to check?

There are 2 separate digitizers and it is certainly possible that one (static discharge digitizer for finger touch) has failed and that the Wacom device for the pen is still fine. Get it serviced.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

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