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jensen010
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Posts: 24
Location: US
Views: 734
Message 1 of 15

X380 Yoga - Camera driver is corrupt

Hello,

I am a support engineer for our organization. I've recently tested 15-20 of our X380's and found that the Integrated camera will not activate, and has an error in the driver, as shown in the attached screenshot. Is there a known fix for this? Installing the driver listed on your site, and any listed in the software matrix for the specified device type (20LJ) yields no different results.

 

And we also have 1500 of these coming this week to be prepped for deployment...

Please let me know what the fix is Smiley Happy

 

 

Administrator
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Message 2 of 15

Re: X380 Yoga - Camera driver is corrupt

Hello Jensen010,

 

I can certainly pass this information along and request the situation be looked into. It would help if you could please send me the serial number of one system on which you have experienced this by private message. Knowing the serial number will enable us to identify exactly which camera hardware is installed on your system.

 

Could you also provide us with some steps to reproduce, is it just a case of powering the on system and then activating the camera or using a specific application.

 

Thanks in advance

Andy


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jensen010
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Posts: 24
Location: US
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Message 3 of 15

Re: X380 Yoga - Camera driver is corrupt

Certainly, I wll send you a serial right now.

 

The steps to reproduce are downloading either r0sc406w - Integrated_IR Camera Driver for Realtek- 10 [64] / Integrated_IR Camera Driver for Sunplus- 10 [64] and installing. One of the drivers for Sunplus is listed as failing at the last step of the install process, and device manager shows the previously linked screenshots.

 

I have also tried older drivers for a handful of older models, but with no luck

Aeroe
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Message 4 of 15

Re: X380 Yoga - Camera driver is corrupt

Hello,

 

I have exactly the same problem, when applying my custom image.

 

Any solution so far?

 

Brgds

Jan

 

jensen010
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Posts: 24
Location: US
Views: 566
Message 5 of 15

Re: X380 Yoga - Camera driver is corrupt

It appears to be an incompatibility between the edition of Windows the driver was written for, and the edition we are deploying. Lenovo is working on a fix, which I will link here when it's ready (assuming that's ok with themSmiley Happy

You may want to send a PM to the mod up above with some specifics, screenshots of the device manager, driver version numbers, and Hardware ID's, along with the Windows version you're deploying.
Aeroe
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Message 6 of 15

Re: X380 Yoga - Camera driver is corrupt

Ok and thanks Smiley Happy

 

Brgds Jan

pwins
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Message 7 of 15

Re: X380 Yoga - Camera driver is corrupt

I was imaging with Windows 10 1607...is that what you all were using as well?  Is there a timeline on a fix?

Aeroe
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Message 8 of 15

Re: X380 Yoga - Camera driver is corrupt

Same for me. My base image is Windows 10 v.1607 as well.

Created a new windows 10 v.1709 image from scratch and it's working fine.....

 

My users want their new toys, so no time to wait around for 1607 driver compatibility Smiley Frustrated

 

Brgds

Jan

pwins
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Message 9 of 15

Re: X380 Yoga - Camera driver is corrupt

All,

 

Lenovo sent me this: https://kb.lenovo.com/us/en/solutions/HT506542   as a fix... I am testing now

jensen010
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Posts: 24
Location: US
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Message 10 of 15

Re: X380 Yoga - Camera driver is corrupt

I got a similar fix from them, though I was asked not to make it public due to it being a testing driver. Last word was that they were working on getting a production version ready.

The super technical cause is that Microsoft changed some WMI settings in 1709, and many drivers were affected by this. I ran into a few articles about other vendors facing the same issue.

Hooray Bi-annual updates! Smiley Happy
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