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akatti
Paper Tape
Posts: 2
Location: US
Views: 161
Message 1 of 1

Yoga 14 (20FY) keyboard quit working

Yoga 14 20FY is the Best Buy edition. Running Windows 10 Home 64-bit.

 

I looked around and did not see mention of this particular issue.

 

Not exactly sure what triggered this, but it seems like a Windows update may be the culprit. My laptop keyboard has completely stopped working. The trackpoint and trackpad work fine. External keyboard works fine. I have done the System update numerous times and don't see any outstanding updates at all.

 

Have tried to disable the PS2 keyboard driver. It goes ahead and installs a Microsoft driver (dated some time in 2006) for this. Have the Bios updated to the most recent and then installed HotKey drivers - in fact, every update listed (whether critical, recommended or optional).

 

Is there anything else left for me to try before I try to open up the case? Thanks for anything that has helped anybody else with this issue.

 

 

Moderator comment: Model clarified in subject and message body.

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