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TomHG
What's DOS?
Posts: 1
Registered: ‎11-27-2015
Location: London
Views: 856
Message 1 of 3

Yoga 15 - Battery Not Detected - Critical low-battery error

I have brand new lenovo Yoga 15. From the first start up I am getting this error message: Battery Not Detected

 

I don't know what is going on but this is a new machine right? Anyway, the laptop is connected 24/7 to AC, yesterday I needed to unplug it and after 5 minutes the system turned off. After turning it on I got this error screened: Critical low-battery error

 

The thing is after I turned it on for the second time everything was great. The battery said that it's 100% charged. But after another 5 minutes or something the battery turned off again - WTH?

 

Does the laptop's battery is broken and I need to give it for the guarantee?

Guru
Posts: 1,932
Registered: ‎02-27-2012
Location: US
Views: 824
Message 2 of 3

Re: Yoga 15 - Battery Not Detected - Critical low-battery error

Hi TomHG

 

Which is the full model number of your machine?

 

What I would try to do first is try to update the BIOS of your computer and the power related drivers just in case.

But the message that is showing the problem on the BIOS (before Windows boot) it is not nice.

 

I would try tp update the drivers with the following tools

- Windows Update

- Lenovo System Update

- Install Lenovo Settings and Lenovo Companion.

- Check on Lenovo Support site the driver for your model.

 

If after updating the BIOS and power drivers of your computer the problem remains there, I will recommend to contact the Lenovo Support Center. If you are still under warranty Lenovo should fix it by replacing any part.

 

Regards












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Rick_E
Paper Tape
Posts: 6
Registered: ‎08-24-2013
Location: US
Views: 113
Message 3 of 3

Re: Yoga 15 - Battery Not Detected - Critical low-battery error

I solved this error by unplugging the power cord and letting the battery run down until the computer turned itself off. When I plugged the power cord in again and restarted the computer, the error was gone and the battery WAS detected.

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