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chunting
Punch Card
Posts: 6
Registered: ‎08-22-2011
Location: Hong Kong
Views: 1,302
Message 1 of 6

Yoga 260 Fingerprint cannot start

I installed the latest driver (Synaptics WBDI (SGX Enabled) 5.1.321.26 and it says This device cannot start. (Code 10).

I have tried different versions of the driver and cannot get the fingerprint to work.

Lenovo Staff
Lenovo Staff
Posts: 4,873
Registered: ‎10-29-2009
Location: NC
Views: 1,194
Message 2 of 6

Re: Yoga 260 Fingerprint cannot start

Sorry for this trouble, please reboot to BIOS Setup, go the Security -> Fingerprint menu, and choose the option about resetting the fingerprint data.  If that clears up the device manager error, then try enrolling your fingerprints again in Windows Hello.

chunting
Punch Card
Posts: 6
Registered: ‎08-22-2011
Location: Hong Kong
Views: 1,182
Message 3 of 6

Re: Yoga 260 Fingerprint cannot start

clearing fringerprints from bios does not fix the device manager problem.

 

the fingerprint used to work before i reformmatted windows.

 

thanks.

Lenovo Staff
Lenovo Staff
Posts: 4,873
Registered: ‎10-29-2009
Location: NC
Views: 1,175
Message 4 of 6

Re: Yoga 260 Fingerprint cannot start

Also check Intel SGX (in the Security menu of BIOS Setup) and make sure it is set to Enabled.

chunting
Punch Card
Posts: 6
Registered: ‎08-22-2011
Location: Hong Kong
Views: 1,161
Message 5 of 6

Re: Yoga 260 Fingerprint cannot start

enabled SGX, both enable and software-controlled doesnt work.
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gradica
Paper Tape
Posts: 3
Registered: ‎03-07-2018
Location: AU
Views: 479
Message 6 of 6

Re: Yoga 260 Fingerprint cannot start

has this been fixed with new drivers as yet?

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