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endrju666
Paper Tape
Posts: 8
Registered: ‎05-24-2016
Location: CZ
Views: 1,546
Message 1 of 12

Yoga 260: Fingerprint not working until restart

Hi,

 

my fingerprint reader is not working after some time without restart. After restart I can use it without any problem for some time, when the computer wakes up. But suddenly when I want to sign in after wake up the reader is not working. The led is not blinking and it doesnt react for my touch. I have to sign in with password. Then I have to restart Windows 10 and it start working for some time again.

 

Thx for help.

 

endrju666
Paper Tape
Posts: 8
Registered: ‎05-24-2016
Location: CZ
Views: 1,523
Message 2 of 12

Re: Yoga 260: Fingerprint not working until restart

What a great support from Lenovo. Two days withou any help. Great. Smiley Sad

Community SeniorMod
Community SeniorMod
Posts: 7,153
Registered: ‎01-13-2008
Location: US
Views: 1,502
Message 3 of 12

Re: Yoga 260: Fingerprint not working until restart

Hello and welcome,

 

Please keep in mind that this is not the support site.  While there is some Lenovo presence to address broader issues, this is primarily a peer-to-peer forum where Lenovo users can help each other.

 

It may be that no-one has had a similar problem - and a fix - or that your post hasn't yet been seen by someone who can help.  You may wish to contact support directly.

 

Local Lenovo support:

 

Czech Republic
THINK-branded products
Czech
800-353-637
9:00 - 17:00 Monday - Friday
 
Regards,
Z.

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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lcevans
What's DOS?
Posts: 4
Registered: ‎05-30-2016
Location: US
Views: 1,480
Message 4 of 12

Re: Yoga 260: Fingerprint not working until restart

I have had the same issue--signing in after wake-up, the fingerprint LED is lit maybe 30% of the time--the rest of the time, I must enter my password. A Google search revealed several other users with the same problem--I didn't see any effective solutions yet--hopefully Lenovo will come up with a fix--for now I will keep typing in my password. 

Community SeniorMod
Community SeniorMod
Posts: 9,703
Registered: ‎01-01-2010
Location: US
Views: 1,473
Message 5 of 12

Re: Yoga 260: Fingerprint not working until restart

I have not been able to duplicate what you are seeing.  When I resume or switch user, the FP reader lights and works.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
endrju666
Paper Tape
Posts: 8
Registered: ‎05-24-2016
Location: CZ
Views: 1,465
Message 6 of 12

Re: Yoga 260: Fingerprint not working until restart

For me this usually happens when I have notebook long time without restart and I do several going to sleep mode (or maybe just locking win). When I wake up (or maybe only try to sign in from locked state) the finger print reader doesn't work very often.

 

I am a programmer so I know exactly how terrible is to get bug report without exact description how to duplicate the problem, but this is just too random.

lcevans
What's DOS?
Posts: 4
Registered: ‎05-30-2016
Location: US
Views: 1,458
Message 7 of 12

Re: Yoga 260: Fingerprint not working until restart

It happened again this morning--no fingerprint light. endrju666, maybe you're on to something with the restarts--I hardly ever restart my computer--just fold the screen down when I'm not using it--will try shutting down at night.

lcevans
What's DOS?
Posts: 4
Registered: ‎05-30-2016
Location: US
Views: 1,455
Message 8 of 12

Re: Yoga 260: Fingerprint not working until restart

OK, I restarted the computer--was able to use the fingerprint reader on start-up. Put it to sleep--again able to use the FP reader. Second and third time--no fingerprint reader. Fourth time, I locked the computer rather than putting it to sleep, and the FP reader was immediately available. 

Lenovo Staff
Lenovo Staff
Posts: 5,659
Registered: ‎10-29-2009
Location: NC
Views: 1,436
Message 9 of 12

Re: Yoga 260: Fingerprint not working until restart

There is a new driver that is supposed to fix this issue.  It is not on the support website yet, but you can get it from Windows Update:

  1. open Device Manager
  2. Expand "Biometric Devices" category
  3. double-click on "Synaptics WBDI"
  4. click on Driver tab
  5. click on "Update Driver" button
  6. click on the option about "Search Automatically"
  7. this should update you to version 5.1.307.26

let me know if this fixes the problem for you.  Sorry for this trouble.

endrju666
Paper Tape
Posts: 8
Registered: ‎05-24-2016
Location: CZ
Views: 1,420
Message 10 of 12

Re: Yoga 260: Fingerprint not working until restart

Looks good. No problem since I installed the update.

 

Thanks.

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