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jcamarda
Paper Tape
Posts: 6
Registered: ‎07-18-2016
Location: US
Views: 7,479
Message 1 of 16

Yoga 260 Touch Screen Not Working

I've looked through previous topics and there don't seem to be any from the past few months on this topic. In short, the touch screen is completely unresponsive. I've checked the device and it is enabled. Any thoughts on how to troubleshoot this?

 

I've had the laptop for three days, and this the first time I've tried to use it, if that matters.

Community SeniorMod
Community SeniorMod
Posts: 8,351
Registered: ‎01-01-2010
Location: US
Views: 7,414
Message 2 of 16

Re: Yoga 260 Touch Screen Not Working

Doesn't work?  Finger, pen, both?  Are you running windows 10?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
jcamarda
Paper Tape
Posts: 6
Registered: ‎07-18-2016
Location: US
Views: 7,393
Message 3 of 16

Re: Yoga 260 Touch Screen Not Working

Yes, running Windows 10.

 

This is using finger only, do not have a pen/stylus.

Community SeniorMod
Community SeniorMod
Posts: 8,351
Registered: ‎01-01-2010
Location: US
Views: 7,375
Message 4 of 16

Re: Yoga 260 Touch Screen Not Working

As far as I know, the yoga 260's all come with a stylus along the right side.  Did you buy it from a 3rd party?  Can you return it?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
jcamarda
Paper Tape
Posts: 6
Registered: ‎07-18-2016
Location: US
Views: 7,373
Message 5 of 16

Re: Yoga 260 Touch Screen Not Working

I bought it from Amazon during their Prime Day deal.

 

Sorry for the confusion, I absolutely do have a pen on the right side. Still very new to this machine... basically got to the point of trying to use it as a tablet, realized touch screen was not working, and then came here to ask the question after reading for a solution.

 

I will try now to use the pen and see what happens. Since my original post, I have tried running all updates as well as manually updating the pertinent drivers with no luck.

jcamarda
Paper Tape
Posts: 6
Registered: ‎07-18-2016
Location: US
Views: 7,372
Message 6 of 16

Re: Yoga 260 Touch Screen Not Working

OK so it DOES work with the pen!

 

So it is completely unresponsive to finger touch (which, per what I read, is supposed to work correct?)... but it does work with the pen. Any ideas? Appreciate all the help and apologies for my ignorance on this machine... first 2-in-1 I've ever purchased.

Community SeniorMod
Community SeniorMod
Posts: 8,351
Registered: ‎01-01-2010
Location: US
Views: 7,366
Message 7 of 16

Re: Yoga 260 Touch Screen Not Working

I have one and I use finger more often than the pen.  Look in  the device manager under administrative tools and see if there is a problem device.

 

Are you running windows 10?

 

If you bought it from amazon, you might be able to return for an exchange, otherwise it should have a lenovo warranty


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
jcamarda
Paper Tape
Posts: 6
Registered: ‎07-18-2016
Location: US
Views: 7,363
Message 8 of 16

Re: Yoga 260 Touch Screen Not Working

Yes, I'm running Windows 10. And yes, it's under warranty... I guess I can get it repaired, but I was hoping there would be some way to troubleshoot the problem.

Community SeniorMod
Community SeniorMod
Posts: 8,351
Registered: ‎01-01-2010
Location: US
Views: 7,317
Message 9 of 16

Re: Yoga 260 Touch Screen Not Working

As I said in the previous post " Look in the device manager under administrative tools and see if there is a problem device."


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
ehar
What's DOS?
Posts: 3
Registered: ‎06-20-2016
Location: CL
Views: 7,305
Message 10 of 16

Re: Yoga 260 Touch Screen Not Working

Hi

My Yoga 260 is not working with finger touch. only with pen.

 

Please help me with my problem

 I bought it in www.lenovo.es, on may 2016 

 

 

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