03-14-2016 11:06 PM
I just unboxed a new yoga 260 today and I cannot get the pen to do anything. I ran windows update and installed all the lenovo driver updates, and the pen seems to do absolutely nothing. I am not trying to write anything or enter notes. I am just trying to do something basic like select a link or close a window. It acts like I am touching the screen with a wooden stick - nothing. Do I need some extra driver? I did try to go into device manager and update drivers for the wacom device, but that changed nothing.
thanks in advance
03-15-2016 12:15 AM
Is this one of the new active pens that uses a AAAA battery? If so, is it possible that there's some kind of insulator sheet, meant to prevent inadvertent discharge during shipping, that needs to be pulled off of a contact?
03-15-2016 08:05 AM
Thanks. It has a battery, but it is sealed unit that recharges while in the holder. There seems to be no access to the battery. I called support and they will send a replacement pen.